Project Manager Customer Service

Marilyn Cottrill

**** ********** *****

Dallas, TX 75287

469-***-**** Cell

214-***-**** Fax

*********@***.***

EDUCATION

** ***** ****** ** ******* a B.S. degree in Business Management

Fairmont State College - Clarksburg, West Virginia

1982 - 1984 Business/Computer Programming

1984 - 1986 Secondary Education/English Major

Hondros College - Akron, Ohio

2002- Property and Casualty Insurance Degree - Certified

U.S. Career Institute

2008-2009 Medical Claims and Billing Specialist - Certified

COMPUTER SKILLS

Microsoft skills including Excel 2007, Word 2007, Power Point, Front Page,

Access, Outlook 2007, Web 2.0, Act 6.0, Citrix, Taleo, Komtel and Internet

capabilities. A computer trainer with the ability to adapt to any captive

software.

Score report from Prove It Test:

Basic Office Skills - 83%, Global Average is 75%

Data Entry Alpha (Numeric) Onscreen - 100% 6039 keystrokes per hour

Data Entry 10 Key Onscreen - 100% 3571 Keystrokes per hour

Microsoft Word 2003 - 83%, Global Average is 79%

HOME OFFICE EQUIPMENT

2007 Gateway laptop with Vista and Internet Explorer 7

Microsoft Office 2007

High speed cable internet

Vonage with headset (unlimited long distance) & cell phone plus access to

analog phone with unlimited long distance

HP all in one printer, copier, scanner, fax

Dedicated office space in home

EMPLOYMENT HISTORY

Channel Source, Inc. - 2007 to 2010

Retail Operations Leader 2009

Corporate Recruiter 2008

Regional Manager 2007

Report directly to Company Owner/President.

Responsible for the recruiting, interviewing, hiring, training and

scheduling of Regional Managers, District Managers, Team Leaders and

merchandisers for projects in US, Guam and Puerto Rico.

Keep management apprised of staffing issues, retain a core geographic area

for the team program and maintain relationships with all Regional Leaders

as well as the team members.

Handle all on boarding of new & existing employees and independent

contractors, including, new hire forms, W2, W9, & I9. Agreements Maintain

existing database plus ability to access and post on job boards such as

Narms, Indeed, Mass Reps, Shadow Shopper, Monster, Career Builder,

Facebook, My Space, Linkedin, etc.

Perform "quality audit checks" and supervise/train by working directly with

Managers & Field Reps.

Work with management to develop a cohesive plan for any additional rep.

assignments as they may occur.

Adherence to company's policy and procedures, solve merchandiser problems.

Maintain staffing within assigned geographical area and supervised over 250

field reps. Ability to keep merchandisers satisfied with assigned projects

(ability to sell projects to merchandisers) when/if necessary.

Compose and maintain all SOP, IC Agreement, Excel Reports and Manuals for

field reps.

Analyze, track issues and compile all weekly field rep data reports and

send to company owner and clients.

Ensure that our client's image is represented correctly at all times

Manage and approve payroll for all company personnel and merchandisers.

Compile monthly payroll and submit to company owner for processing.

Personally act as Project Manager setting new stores or conducting resets

for remodels as needed by clients in all markets throughout the United

States for projects in hardlines or softlines per client instruction.

Market Connect Group - 2006 - 2007

Temporary/Seasonal Recruiter - (position was only offered for 5 months)

Recruit, interview, hire and schedule part time product demonstrators and

merchandisers across the United States by job boards and referrals.

Handled all hiring paper work required to on board demonstrators.

Posted and blast ads on all major job boards and screen candidates for

Regional and District Managers. Assign jobs to demonstrators and

merchandisers.

Followed through with all hiring paperwork, assigned ID, password and

trained IC's for web reporting. Oversee the demonstrators and follow

through with assignment compliance.

Prepared excel spreadsheets for each demonstrator and store assignments

plus order the necessary supplies to complete the jobs.

Took full control of the territory assigned me in TX, OK, NM and NY and

managed part time demonstrators in these areas.

100% completion of all 272 store demonstrations in Macy's, Dilliard's, Bed

Bath & Beyond and Linens N Things.

This job was only temporary from August 2007 to January 2008.

A & M TRANSPORT - 2002 to 2007

Co-owner and Office Manager of Auto Transport Company (Sold Company)

Handled all logistics for transportation of autos across the United States

plus assisted at times in the delivery. Contacted nationwide brokers and

other transport companies bidding on auto transport hauls. Managed all

aspects of the office, including, payroll and taxes. Co - owned business

with my husband.

NEW CONCEPTS IN MARKETING - 2002 to 2005

Scheduler/Coordinator/Recruiter

Recruit, interview, hire and schedule part time product demonstrators and

merchandisers in the North Dallas area by job boards and referrals.

Handled all hiring paper work required to on board demonstrators.

Managed approximately 120 demonstrators in 43 Dallas Metroplex Kroger

stores, assigning all work and following through with store management.

Event organizing, new store and re-grand store openings, customer service,

establish and build rapport with store management and associates, quality

assurance audits, compliance and reports.

MAYBELLINE COSMETICS - 2000 to 2002

SPAR GROUP - 1995 to 2002

NATIONAL MEGAFORCE - 1995 to 2002

Sales and Merchandising Representative (Moved to OH and no position was

available)

Sales of new items and promos, build strong rapport with store management

and associates, customer service, new store sets and resets.

Use of handhelds, inventory control, compliance, planograms, POP, POS,

building displays, ordering and returns.

Team lead, recruiter, trainer, sales, build rapport with store management

and associates, use of handhelds.

Audits, compliance, planograms, POP, POS, inventory, new store sets and

resets, displays, ordering and returns.

Travelled as needed by District Manager and State Manager to do quality

assurance audits on merchandisers and also to other states as team leader

for resets and new store sets.

Project Manager in Big Box stores, Grocery, Pharmacy, Home Improvement,

Department Stores, Office Supply, Toy stores, and Convenience stores.

WALMART - 1990 to 1995

Department Manager

Supervising associates, merchandising, trainer, sales, use of handhelds,

ordering, inventory control, resets, fixture building, planograms,

displays, customer service, new store sets and remodels, event planning.

GUARDIAN GLASS - 1982 to 1990

Administrative Assistant/Office Manager

Recruiting, hiring and training of personnel.

Scheduling jobs and dispatching crew of 11 glass installers.

Set up 5 new offices in West Virginia and trained all state personnel on

computer software, controlled statewide AT&T system. Responsible for

hiring, scheduling, HR, payroll, inventory, compliance, event organizing,

sales and invoicing.

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