Manager Customer Service

Clara Perez Marcos

***** ******** **. *** ****** Savannah, GA, 31419 Phone: 912.572.83.42 E-Mail:

******@*******.***

Education

ARMSTRONG STATE UNIVERSITY, Savannah, GA

College of Liberal Arts

Bachelor of Arts in Economics, May 2015

GPA 3.40/4.00, Honor Roll (Spring ’12, Spring ’13)

Honors: Dean’s List (Fall ’12, Fall ’13), Nominee for AEF Research Competition (2014), Writing

Contest Literature Award (2014)

Experience

THE BRIDGES FAMILY RESORT AND TENNIS CLUB, Warren, VT

Tennis Shop Manager/ Tennis Professional Summer 2012,2013,2014

Organized summer camp and private lessons while working under pressure

Taught tennis lessons to people between the ages 3 to 50+ through private sessions and

groups between 2-12 individuals

Effectively communicated with team of four tennis professionals while motivating them and

serving as lead professional

Assisted customers with issues by providing customer service support and receiving monetary

bonus

Assisted the business manager with weekly financial report

Created and implemented afternoon activities for adults through “Cardio Tennis”

Honors and Activities

ASU Tennis Team: Savannah, GA (2011-2015)

NCAA Division II National Champion, 2012,2013

NCAA Division II National Finalist, 2014

USTA/ITA Southeast Region Singles Champion, 2014

USTA/ITA Small College Championship 3rd place, 2014

USTA/ITA Southeast Region Doubles Finalist, 2011

Armstrong Most Valuable Player, 2012,2013

1st All-American Team Honor, 2013

ITA Nominee for Rookie of the Year, 2012

PBC Freshman of the year, 2012

PBC Tournament Champion 2012,2013,2014

PBC Regular Season Champion 2012,2013,2014

PBC Tournament All Conference First Team in Singles, 2013

PBC Tournament All Conference Second Team in Singles, 2012,2014

PBC Tournament All Conference Second Team in Doubles 2012,2014

PBC Player of the Week 2 times, 2013

Full Scholarship Athlete

ASU Tennis Team Captain, 2012,2013,2014

ASU Student-Athlete Advisory Committee Representative, 2014,2015

Skills

Languages: Proficient Spanish (Native), English (Fluent)

Computer: Intermediate Microsoft Word, Access, Excel, PowerPoint, Windows 7, Macintosh

Systems, E-Views, SPSS

Volunteer Services

YMCA House Cleanup Project, Savannah, GA, 2012

Community Service Treasure Savannah, Savannah, GA, 2011,2012,2013

AASU Athletic Department Golf Outing, Savannah, GA, 2012

St. Patrick’s Day Parade, Savannah, GA, 2012,2013

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