Customer Service Sales
Resume:
Ms. Shayne Yaklin
Estero,Fl.**928
Phone: 989-***-****
E-Mail: ********@*****.***
EDUCATION:
Kirtland Community College, Roscommon, MI
Houghton Lake High School, Houghton Lake, MI
1970-1973
High School Diploma
Academic Honors
PROFESSIONAL EXPERIENCE:
Brass Lantern Restaurant & Lounge, Inc. Houghton Lake, MI
1974-2001
Co-Owner
? Successfully co-owned and operated profitable multi-state
restaurants for over 20 years with
high staff retention.
? Directed and coordinated all front house operations.
? Streamlined menus and kitchen operations for optimal performance.
? Designed interior decor to fit with rustic exterior of building to
produce quaint effect while
maintaining a fine dining veneer.
Rotech Oxygen and Medical Equipment Inc., Naples, FL
2009-2010
Customer service representative
? Customer Service involving numerous areas of patient care, including
follow-up calls, referral
services, and quality assurance verification.
? Drafted, edited, and verified patient intake documents using
Microsoft word
? Daily contact with medical insurance companies to ensure
verification of patient coverage.
? Responsible for all Accounts Payable and Receivable.
Angelina's Ristorante, Bonita Springs, FL
2008-2010
Lead Hostess and Dining Room manager
? Greeted restaurant guests courteously and ensured complete customer
satisfaction.
? Acted as liaison between management and wait staff, ensuring
compliance of managerial objectives.
? Expert knowledge of open table reservation systems as well as Aloha
and Micros ordering systems.
? Took daily phone reservations and ensured precise compliance with
customer demand.
Boals Masonry, Houghton Lake, MI
2001-2007
Office & Customer Service Manager
? Oversaw staff of 15 employees.
? Communicated client needs to field staff.
? Personal Assistant to Company President in all facets of business.
? Organized business records for efficiency.
Gold Rush Jewelers, Houghton, MI
2001-2007
Sales Supervisor
? Sales Consultant, promoted to Sales Supervisor.
? Annually exceeded sales goals by at least 25% and as much as 35%
over a six-year period.
? Responsible for staff training and daily operations.
? Managed all store operations during owners' absence.
? Accountable for cash management as well as all Accounts Payable and
Receivable.
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