Insurance Management

Kenneth R. Daniel

____________________________________________________________

**** ********* *****, **** *****, Texas 76112

(Home) 817- 457-5838

(Cell) 817- 437-3629

Objective:

I am seeking an opportunity to contribute to the efficient

operations of an organization with a proven track record of

success. In addition, the ability to enhance my already existing

skill set with direction to advancement through on-the-job

performance.

__________________________________ Skills and

Abilities___________________________________

7+ years experience in an insurer / law firm environment

Knowledge of the theories, principles, practices and procedures of

litigation management within an insurance organization.

Familiarity with legal terms and billing

Legal writing proficiency

Strong negotiation, consultative and facilitation skills with the ability

to effectively interact with all internal and external business partners.

Ability to exercise independent judgment, and to work with and maintain

confidential and sensitive information.

Technically proficient as well as functionally versed.

Exceptional analytical and critical thinking skills.

Proficiency with Microsoft Office Suite

_________________________________ Professional

Experience_______________________________

Alliance Legal Staffing March 2003 to

April 2010

Contract Legal Auditor for Chubb Group of Insurance Companies

. Overall responsibility is to ensure invoices from selected law

firms retained in complex and high expense litigation matters are

billed accurately and in compliance with client Litigation

Management Guidelines.

. Conduct comprehensive audits, as well as a preliminary analysis

based on the review of the law firm's fee and expense entries,

documentation and work product provided.

. Author reports summarizing findings of the audits.

. Facilitated training and mentoring to new hires on existing bill

review procedures and reporting.

. Key role in development and testing of web based training modules.

. Monitors financial impact of law firm assignments.

. Provides research, legal analysis, factual information, counsel and

guidance on legal questions or issues regarding legal bill

review/audit procedures.

Ameritrade Brokerage - Private Client Service Rep. July 2002 to

March 2003

. Responsible for assisting clients with online brokerage accounts,

providing problem resolution and/or assistance with placing

securities trades

WFS Financial Services - Systems Administrator Feb. 2001 to

Oct. 2001

. Technical support of internal computer operating systems.

Server/Client, Stand Alone PC installation and configuration of

proprietary TCP/IP aware applications

. Provide in-house user software/hardware support. Novell Network

environment support

. 3rd level technical support for Novell Network including root cause

analysis and resolution

. Performed troubleshooting assignments in applications, network,

operating software systems

. Coordinated network changes with affected department operation of

Compaq computer systems

. Interfaced with customers and appropriate support groups to resolve

complex issues

. Provided training and support of internal users. Daily backup and

off site storage

Old American Insurance Company - Business Analyst Feb. 2000 to Jan.

2001

. Management of internal computer systems

. Installation and configuration of Microsoft Dial-Up Networking and

TCP/IP Dial-Up adapter when required

. Provide in-house user software/hardware support, as well as

software support to local insurance agencies, which may require

some travel

. AS/400 Computer Operations responsible for providing auxiliary

backup in running All Lines Batch and Policy Billing System

Processing Cycle

. Authored online "Technical Service Daily Operations" manual

ACS Retail Solutions - Senior Technical Analyst April 1999 to

Aug 1999

. Responsible for providing second level support to technical analyst

working to resolve difficult incidents

. Daily review of printed logs in order to identify analyst areas of

troubleshooting weakness

. Partnered with Team Leads and Management in researching and

developing new help-desk procedures

. Implemented an employee "Thank You" recognition certificate with

the intent to build a team play atmosphere while boosting morale of

co-workers

__________________________________Skill

Set____________________________________________

Operating Systems and Network Operating Systems

Windows 95/98, Windows NT, Windows XP

Novell Network

AS/400

Computer Hardware

IBM Compatible, Intel-based Microcomputers

HP Printers and Color Scanners

Computer Languages and Application Systems

Spreadsheet (Excel)

Word Processing (MS Word, Works, Word Perfect)

Lotus Notes; Outlook

Legal Solutions Suite

Litigation Advisor

Westlaw/LexisNexis

Networker Backup and Restore

Help Authoring Tools (WinHelp/RoboHelp)

Symantec Ghost Web Jet-Admin

Microsoft Remote Access Services

McAfee Ticket Tracker

Expert Advisor

Microsoft Access

__________________________________Education_________________________________

__________

IBM AS/400 System Operator Workshop St. Louis, Missouri

IBM Trouble-Shooting and Maintaining PCs Dallas, Texas

Regional Business Training Center. Business Computer Dallas, Texas

Mountain View College Dallas, Texas

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