Sales Customer Service
Resume:
Tina Lopez
Fullerton, CA 92831
********@***.***
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OBJECTIVE
To secure a challenging position in the area of Customer/Patient Services
and Administration with an organization where my knowledge and experience
in client support, assistance and problem solving will be utilized to
assist in organizational efficiency.[pic]
WORK EXPERIENCE
Sales Administration
October 1997 - December 2009
Leader Instruments Corporation Cypress, CA
. Inside Sales Administrator
. Supervised inside sales force in customer service, lead generation,
assisted in closing sales, creating quotes and provide tracking
information on orders.
. Work closely with V.P. of Sales & Marketing and President in
distributor price negotiations and provided monthly sales reports and
overall operations of inside sales force.
. Worked with Regional Business Development Managers in providing sales
reports, creating customer quotes, customer information, product for
evaluation and overall customer support.
. Worked closely with distributors in maintaining scheduled shipment
orders, providing product inventory information, and tracking of
shipments.
. Assisted management with maintaining inventory and product scheduling.
. Established and maintained good relationships with customers for the
purpose of generating sales.
. Maintained and updated GSA contract as required for the purpose of
providing product sales to the federal government and authorized GSA
dealers.
. Assisted accounting department with customer contacts on past due
invoices.
Sales Representative
July 1995 - October 1997
Roadrunner Sales Upland, CA
. Self owned business and sub-contractor for Warner Sales Associates as
manufacturer's representative. Responsible for over one hundred
accounts.
. Tracked customer inventory, developed facing and introduced new
products
. Conducted hands-on training of all tools, test equipment and security
equipment.
. Product lines include tools (crimpers, strippers, cutters), test
equipment (dvm, oscilloscopes, power supplies), security equipment
(monitors, video cameras, switchers).
Manager/Assistant Manager
December 1991 - July 1995
Marvac Electronics Montclair, CA & Pasadena, CA
. Managed daily operations of electronics store.
. Supervised overall store operations which included, employees,
inventory, purchasing and customer interface.
. Responsible for store layout, employment and cost control.
. Conducted customer interface training sessions and product information
meetings.
Production Line Supervisor/Test Technician
September 1986 - December 1991
Edcor Electronics Carlsbad, NM
. Production line supervisor - Reported to chief engineer on
productivity and quality of products in assembly stage.
. Customer interface and technical support on product in the field.
. Trained new employees on cable assembly and soldering.
. Quality Control - Verified completed product and test procedures.
. Electronic Technician for manufacturer of audio equipment and
transformers.
. Repaired and tested public address amplifiers, transformers and
wireless transmitters and receivers.
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EDUCATION
Associate Degree
Cypress College Cypress, CA
Health Information Technology
Presently Attending
Certification
Cypress College Cypress, CA
Health Information Coding
Presently Attending
Associate Degree
Cypress College Cypress, CA
Associate of Arts - Liberal Arts
December 2001
Certification
Pacific Coast Technical Institute Anaheim, CA
Certificate of Completion in Electronic Technology
September 1986
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EDUCATION
High School
High School Diploma
Bell Gardens High School Bell Gardens, CA
June 1983
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