Customer Service Representative
Resume:
Trisha Montoya
Pueblo, CO *1008
**************@*****.***
Objective
Seeking a rewarding position in a business where my abilities are
challenged, with opportunity for advancement.
Skills
. Customer Service
. Team player
. Hardworking/Goal-Oriented
. Accurate/Detail-Oriented
. Professional Telephone Demeanor
. Organizational/Prioritization
. Type 45 wpm/Data Entry
. Ms Office Word, Excel, Power Point, Access
Experience
11/09- 06/10
Express Scripts Inc. - Patient Advocate
Pueblo, CO
Handled incoming calls for prescriptions inquieries, insurance benefits,
and various questions reguarding all medical insuance issues. Provided
excellent communication and reasoning skills. Constantly used strong work
ethics.
01/09- 10/09
West Staff: St. Mary Corwin- Registration
Pueblo, CO
Registered patients for surgeries, x-rays, and other in patient and out
patient services. In charge of all patients information and forms needing
to be filled out.
02/07- 11/08
Crossroads Turning Points- Counselors Aide
Pueblo, CO
Assists in monitoring clients. Providing leadership. Conducting groups that
challenge women who are chemically dependant. Transports client to various
meetings like NA AA CA CODA. Monitors clients sleeping and all daily
activities, handles, monitors and dispenses medication to clients, and is
aware of their needs. Keeps documents in place and handles charting on
clients.
09/06 - 01/07
Southwest Family Care - File Clerk Admin Assistant Pueblo,
CO
Compiles, verifies, and files patient medical records according to
established procedure, locates and removes files to fax upon request.
Handles phone calls from patients and monitors calls for physicians,
managers, and clinic nurses.
09/05 - 11/06
Innotrac - Customer Service Representative Pueblo,
CO
Handles incoming calls (orders, inquiries, complaints); handled equipment
return procedures and was authorized to issue credit to the customer if
necessary for equipment charges. Directs calls for further problem
resolution, if necessary.
11/04 - 01/05 - 05/05 - 07/05
Manpower/ Document Solutions Group - Document Preparation Clerk Pueblo,
CO
Reviewed source documents for completeness, removed paper clips or staples,
mending torn documents, fixing unreadable documents into batches for the
next step of the process. Entered data for form letters and correspondence,
formats and produce documents, detects and corrected errors.
Education
2005 - East High School - Pueblo, Co
Diploma - Gold Cord Graduate
Three semesters - Colorado State University - Pueblo, Co
Computer Information Systems Major
Pueblo Community College - Pueblo, Co
Certificate - EMT-B CPR and first aid certified
EMT-B Licensed.
Contact this candidate