Customer Service Security
Resume:
Carrie A. Czerwinski
*** ********** **. *******, **. 60447
******.**********@*********.***
PROFILE An enthusiastic, detail-oriented, self-motivated, and flexible
professional seeks to utilize a multitude of skills and abilities in
a dynamic environment. Excellent team leader with strong
analytical, training, and organizational skills. Outstanding
ability to communicate effectively with individuals on all levels.
EMPLOYMENT HOLLYWOOD CASINO AURORA –INC Aurora, Il.
Senior Security Shift Manager Dec. 1993 – April 2009
• Acting Director of Security in the absence of the Director of Security. Overseen
the Transportation Department in the absence of the Transportation Manager.
• Responsible for the daily operation and administrative functions of the Security
and Transportation department.
• Directly managed and trained 3 Security Shift Managers, 5 Security Supervisors,
and 52 Security Agents.
• Assisted the Director of Security in planning, directing, and coordinating all
phases of Security.
• Developed and updated policies and procedures for the Security department.
• Created job descriptions and developed a training manual and standards for the
Security department.
• Conducted interviews, hiring, and training employees, as well as, appraised
performance, reward, discipline, and terminate employees.
• Completed the budget for each fiscal year.
• Completed payroll, scheduling, and purchasing for the Security department.
• Identified and investigated internal and external theft/fraud through department
audits, surveillance, and interviews.
• Resolved complex issues and diffused situations to promote external guest
relations.
• Recovered restitution as a result of theft/fraud and ensured the victim received
restitution.
• Conducted internal audits to ensure compliance with internal controls to reduce
and eliminate violations.
• Ensured that reported incidents were documented and submitted on a timely basis.
Reviewed all reports for accuracy and completeness.
• Completed and submitted quarterly reports for the Illinois Gaming Board.
• Actively participated in the Safety and Compliance Committees to reduce worker
compensation and violations.
• Daily interaction with Human Resources, Legal, and Illinois Gaming Board.
• Responded to alarms and emergency situations.
• Focused on team building within the Security department to promote outstanding
guest relations and exceed guest expectations. Provide a safe, comfortable and
exciting environment.
EDUCATION DEVRY INSTITUTE OF TECHNOLOGY Lombard, Il
Bachelor of Science in Business Operations
SKILLS CPR/AED Cert, Tips Training, Word, Excel, Outlook, AS400,
Digital Video Recording, ID Scan, Misc. training through
company for safety, emergency response, customer service,
interviewing, performance evaluations, training and development.
Contact this candidate