Customer Service Computer Science

GARNA BIRDSALL

***** ******* **** ** **

Albany, OR 97322

541-***-****

Cell 503-***-****

*************@*******.***

Objective:

Specific goal-oriented tasks person, I want to utilize my extensive

Administrative and Customer Service skills, working with people.

Resourceful and committed; can be counted on to get the job done.

Highlights of Qualifications:

. Extensive experience with mainframe, servers, printers, and personal

computers

. Working for a local Telecommunication Company, Distribution Warehouse,

and a nationally known Engineering Company

. Integral member of Billing system conversion for the Telecommunication

company, met with vendors, setup procedures, and quality tested

. Scheduled and managed 5 monthly Billing processes to meet deadlines by

myself, during an acquisition without any help; customers were not

affected

. Provided customer support, responding to internal and external client

needs

. Monitored the usage of multiple systems and file servers to maintain

workflow with accounting, backups, and file retrievals

. Managed magnetic tape budget, inventory, purchasing, and monthly

variance reports

. Inventory of supplies and purchasing with offsite vendors

. Documented new procedures and updates

. Self-starter; highly motivated, ambitious, loves a challenge

. Dependable and honest, professional attitude; mature and hard-working

Systems/Software Expertise:

. Windows XP Professional: Excel 2003, Word 2003, Outlook Express 6

Education:

Linn-Benton Community College Computer Science

1982-1983

CH2M Hill, Inc Cooperative Work Experience

1983-1983

Work History:

Integra Telecom, Inc 1997-2008 Salem, Oregon

Target Distribution Center 1996-1997 Albany,

Oregon

CH2M Hill, Inc 1983-1995 Corvallis,

Oregon

References: Available upon request.

Contact this candidate