Customer Service Security

Akil M. Woodson

**** ***** **

Montgomery Alabama, 36109

****.*.*******@*****.***

H- 334-***-**** C 917-***-****

Goals and Objectives: To obtain employment within the Montgomery Metro

Area. To utilize my current skills to perform the needs for this position

of employment and grow within the company that I am applying for. Over

Thirteen (13) years of Security experience and daily administrative

operations. Over Four (4) years of Supervisory and Management experience.

Extensive knowledge of computer software applications.

Employment History

09/17/08 - 08/11/2010 - Metropolitan Transportation Authority Police

Department

345 Madison Avenue

New York, NY 10017

Position: Emergency Communications Operator

Description:

* Operate telephone system in receiving and transferring calls. Receives

emergency calls from often hysterical or highly stressed subjects who have

been victimized.

* Records information necessary for Patrol response; i.e., accurate

address/location, phone number, other information necessary to responding

units; i.e., descriptions, any weapons involved, ongoing account of

critical activities, etc.

* Frequent radio communications with deputies, at times during stressful

situations such as pursuits or other emergency responses.

* Operates departmental CAD (Computer Aided Dispatch) system.

. Frequently contacts a wide variety of other public service agencies

within the district while forwarding information or requesting

specialized assistance.

07/2008-09/2008 - Madison Square Garden - Security Clerk

. Responsible for generating Access Cards for Employees of Madison

Square Garden/Cablevision.

. Working under immediate supervision of the Director of Security.

. Responsible for keeping inventory of all office needs of Security ID

Center.

. Operating package scanner for possible bomb or chemical substances.

05/02-01/08 - Turner Broadcasting System/CNN Security, New York, New York

CNN Security Operations Supervisor

. Responsible for Managing up to 32 Security Officers.

. Assist in evaluating the performances of all staff.

. Create and monitor scheduling for staff to control overtime and

shortage issues.

. Assist in monitoring payroll and notifying Turner of any discrepancies

or necessary changes.

. Report all infractions to Security Manager in a timely fashion so

disciplinary actions can be handled.

. Generate monthly reports and submitting reports on or before required

deadlines

. Monitor and coach all staff members in order to keep operations at an

acceptable level of business standards.

03/98-09/01 - Summit Security, New York, NY

World Trade Center Security Officer/Security Console Operator

. Operator of the Security Command Center at The World Trade Center.

. Assisted Port Authority Supervisors of all emergencies.

. Operated and monitored a six channel repeater radio.

. Responsible for the daily operations at The World Trade Center.

. Monitored all CCTV, ID Access, and Daily equipment operation.

EDUCATION & CERTIFICATES

. High School Diploma from University Heights H.S. - June 1993

. Bronx Community College Majoring in Business Administration - 09/93-

06/95

. C.P.R./A.E.D and First Aid Certified via Red Cross

SKILLS

. Experienced in Communicating and Developing Staff

. Able to assess situations and address problems in a timely manner

. Microsoft Word, Excel, Power Point, Outlook, Kronos Time Keeping

System

. Strong Customer Service Skills. Type 35 wpm

. Work closely with upper management to ensure payroll is completed and

done properly

Reference Furnished upon Request

Contact this candidate