Customer Service Software Engineer

Ronald A. Gerlach

**** ******* ***** *.*.

Bolivar, Ohio 44612

330-***-****

********@**********.***

SUMMARY

I am an implementation specialist and a software engineer with more than 30

years of programming experience working in a variety of fast-paced,

corporate and industrial settings. I seek a challenging position in which

I can utilize my existing skills, develop new ones, and make a difference.

TECHNICAL KNOWLEDGE

. Wireless networking installation and configuration.

. Windows PC operating system and networking

. Windows 2008, Windows 2003, Windows 2000, Windows NT, and OS2 Warp

servers

. Windows TCPIP security

. DB2, Oracle and MS SQL Server databases

. PC and server software

. HTML

. Mainframe Assembler and COBOL programming languages

. VM and VSE systems programming

. VM, VSE, and MVS mainframe operating systems

. CICS and Websphere troubleshooting, administration, and support

. ATM hardware, programming, communication and connectivity

. Basic, C, C++, and Java PC programming languages

. Sage MAS90, MAS200, and MAS500 accounting systems

EMPLOYMENT HISTORY

Implementation Specialist and Technical Support Representative, Scanco

LLC., Akron, Ohio. 2005-Present

. Installed wireless network hardware at customer sites.

. Installed Scanco's software at customer sites and remotely.

. Trained customers to use their wireless handheld computers, and Scanco

Barcode software.

. Supported customers when in the office.

Custom Software Engineer, Diebold, Inc., North Canton, Ohio. 1994-2004

. Developed software, constructed servers, installed servers at customer

sites, and provided customer support for Diebold's CICS host based

1/Link software products using mainframe assembler and COBOL for VSE

and MVS systems.

. Installed Windows operating systems and software, installed servers at

customer sites, and installed, customized, and supported Diebold's PC

and IBM Websphere based product called iConnect using C, HTML, and

Java Servlet pages.

. Provided customer support for Mosaic Postilion software and servers.

. Enhanced Postilion server security using Sygate software.

Senior System Programmer, Assembler Application Programmer, Consultant, The

Casnet Group, Inc., Canton, Ohio, 1980-1994.

. Installed and supported customers' PC networks as a Novell CNE.

. Wrote RBASE applications for IBM & compatible PCs.

. Improved Casnet's software and documentation to support the marketing

of the products.

. Installed VSE including Casnet's Kansas City and Charlotte Data

Centers and customer service sites in St. Louis and Hawaii.

. Wrote the CICS version of Casnet's UFAM database using mainframe

assembler.

. Improved Casnet's assembler I/O routines including VSAM routines.

. Served as instructor for D.P. courses for new employees.

Systems Software Programmer, B.F. Goodrich, Akron, Ohio, 1979-1980.

. Installed system software.

. Served as instructor for D.P. courses in MVS utilities and ISAM.

. Revised user procedures for the CULPRIT report writer.

. Provided customer support.

Programmer Analyst, Programmer, Data Control Clerk, Ohio Edison Company,

Akron, Ohio, 1970-1979.

. Designed and programmed the system controls for the plant accounting

system.

. Maintained multiple accounting systems including journal voucher, work

in progress, transportation, and distribution.

. Designed LP models for the Coal Procurement System using MPS III on

the national CSS timesharing system.

. Utilized Mainframe Assembler, COBOL, Fortran and NCSS Exec Language.

EDUCATION

University of Akron, Akron, Ohio

. Two years with focus on accounting

Miami University, Oxford, Ohio

. Two years with focus on systems analysis

. Minor in mathematics

. Full Navy ROTC scholarship

REFERENCES

References are available on request.

Contact this candidate