Customer Service Office
Resume:
SHERYL ALEXANDER
Los Angeles, CA 90001
***************@*****.***
OFFICE CLERK
Seeking an entry level office clerk position where I can utilize my
training in MS Office and my customer service skills to contribute to a
professional organization.
SKILLS
MS Word MS PowerPoint
Ms Excel Customer Service
MS Access Answering Phones
PROFESSIONAL EXPERIENCE
U.S. POSTAL SERVICE, LOS ANGELES, CA 1985-Present
Customer Service Advocate
. Entrusted with the most complex service issues as a result of
exceptional ability to promptly resolve concerns and satisfy.
. Responsible for tracking customer information including change of
address and utilizing excel based computer program.
. Accurately sorted incoming and outgoing mail for distribution.
. Processed return mail following a detailed procedure.
. Process Passports application, which includes being able to detect
fraudulent identification.
. Processed Delivery Confirmation.
. Assisted with preparing and filing notices and parcels for customers.
. Assisted customer with mail preparation to be ready for the window
clerk.
Clerk/Route Carrier
Processed postal deliveries involving handling of all mail/parcels,
postages and clerk operation
Assisted with window and clerk operations; registration of mail; and
handling of customer concerns.
. Provided exceptional customer service during accurate delivery of
daily mail.
. Responsible for postal customer needs.
. Collected money for postage due and C.O.D. fees from customers.
. Accurately organized mail and parcels for processing by mail clerk.
. Performed tracking of certified and express mail/mail window connect.
EDUCATION
PCI College Certificated, Computer Based Business Skills Cerritos, Ca
2010
Contact this candidate