Customer Service Manager

TARA BALDAUF

Cell # 325-***-**** Email ****.*******@*****.*** 2600 Nonesuch Rd. Apt 56D Abilene, TX 79606

Goal Oriented Team Player dedicated to accomplishing company objectives and goals. Blends a solid background in

health insurance and customer service/retail management with an ability to quickly assimilate information and establish

interpersonal relationships that promote the development and growth of the individuals on her team.

Trainings Completed

Supervisory Diversity HCSC Heroes Leadership Camp Compliance and Ethics

Recruit Talent Management Complaint Resolution Behavioral Analytics

Book of Business Marketing Learning and Development Employee Engagement

Self-motivated individual who utilizes strong organizational skills and solid decision-making ability to ensure progress

• Experienced in Supervision, Management and Leadership Roles

• Proficient in most Microsoft Office Programs; Word, Excel, Access, PowerPoint

• Proficient in other computer programs; Lotus Notes

• Trained in Programming languages; Assembly, C++, COBOL, HTML and Visual Basic

• Experienced Presenter for Small Groups of 20+, Medium Groups of 75+ and Large Group Trainings of 200+

people

PROFILE

A resilient individual who exhibits a strong determination in the face of surmounting obstacles. A hard worker who has

persevered and overcome both physical and personal challenges to meet her goals. An individual who strives to not only

meet goals in a timely and efficient manner, but to continuously exceed expectations of management and corporation.

Bachelor of Business Administration in Computer Science

Minor in General Business

Hardin-Simmons University, Abilene, TX

WORK EXPERIENCE

• Customer Service Supervisor - Health Care Service Corporation 2002-2009

Interviewed prospective hourly and professional salary level employees for multiple lines of business

Completed payroll, behavioral call audits and monthly, quarterly and annual employee reviews

Oversaw up to 23 advocates who maintained inventory levels/concierge service for members/providers

Handled internal and external complaints from employees and customers

• Customer Service Manager, Office Depot Inc. 1998-2002

Interviewed and Trained Employees for multiple departments

Maintained Front End Operations

Scheduled employees for multiple departments

Provided Consumer Technical Support

• Food Service Worker, Meyer Dairy 1996-1997

Trained New Employees

Customer Service

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