Customer Service Medical Billing
Resume:
Michael J. Van Loon
*************@*******.***
Summary
High potential medical billing and customer service agent with advanced
computer software and hardware skills.
RELEVANT EDUCATION
Everest Institute - Southfield, Michigan
Program: Medical Billing and Coding
Graduated: August of 2010 (4.0 GPA)
President's list for entire program tenure
HIPPA Certified
Work Experience
North Star Medical Billing - Externship
2010
Medical Biller
. Entered claims through the use of Genius Medical Software known as E-
Thomas and D-Thomas
. Made claims calls to Blue Cross/Blue Shield and Third Party Insurances
companies
. Checked Eligibility and tracked claims on Web-Dennis and Medicare
websites
. Used aging reports to track delinquent claims
. Reviewed claim diagnosis (ICD-9 codes) to justify medical necessity of
medical procedures provided (CPT codes)
General Dynamics (Formally Itronix)- Spokane Valley, Washington
2005 to 2009
Quality Inspector 1
. Inspected quality of incoming configure to order and field service
units utilizing Out of Box Audit procedures and quality documentation.
. Interfaced regularly with Quality team members and Quality Engineers
suggesting ideas for increased production or enhanced quality.
. Responsible to report quality issues using OOBA procedures and the
bulk email system; frequent research with quality personnel, leads and
supervisors.
West Business Services - Spokane, Washington
2003-2005
Audit Review Clerk, 2004-2005
Customer Service Representative, 2003-2004
. Trained on a five week course for the Delta Dental program learning
dental terminology, coding and skills necessary for exceptional
customer service.
. Enhanced my ten-key skills and became a valuable team member while
serving customers on the Delta Dental program.
. Fielded incoming calls regarding eligibility and benefits, claim
history review and did research of processing errors in an efficient
manner while being cordial to each customer.
Website Pros - Spokane, Washington
2002-2003
Business Consultant
. Business Consultant on the City Search and Discover programs, clearly
and concisely explained how Yellow Page directories and search engines
work.
. Demonstrated website optimization to businesses to improve their
visibility and increase business over the Internet.
. Closed sales and completed manual form for creation of customer's
future websites while incurring high QA scores and customer retention.
Dakotah Direct - Spokane, Washington
2001 - 2002
Customer Service Agent
. Extensive training on the Target Customer Service system (coined TSYS
- a complex computer generated group of templates used to track
customer calls with 20 separate screens).
. Graduated the program and answered calls for Target Visa credit
card customers and Target employees.
. Professionally handled credit card activations, changed credit lines,
and solved a multitude of customer inquiries.
Agilent Technologies - Spokane, Washington
1999 - 2001
Production Operator/Back-up Resource Representative
. Completed batches of product while applying skills of Surface mount,
special process (intricate custom engineering processes given to
senior members of the Hand Solder team).
. Demonstrated flexibility to work in many departments due to skill set
including: Rework, After Test, Inspection and Post Wave.
. Promoted to Back-up Resource representative and trained team members
on IPC-610 Rev. C specifications.
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