Customer Service Sales

Krista M. Ingwell

**** ******** ***. ***. # * Chico, CA 95926 707-***-****

***********@*****.***

EDUCATION

California State University, Chico

Bachelor of Science in Business Administration

Fall 2010

Option in Human Resource Management

Minor in Project Management

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, and Internet Usage

WORK EXPERIENCE

MANAGEMENT INTERN: Sherwin-Williams, Napa, CA

Summer 2010

. Presented internship project out-of-state for a panel of 15 judges.

. Collaborated with intern group to construct a project utilizing superb

written and oral communication skills.

. Maintained a superior work ethic while working with management to gain

understanding of products and services.

. Demonstrated organization, flexibility, ability to learn quickly, and

attention-to-detail while working in a fast-paced environment.

GROUP LEADER: CAVE, Chico, CA

Fall 2009

. Recruited new volunteers by performing class talks and information

booths.

. Performed tasks in a stressful and fast-paced atmosphere.

. Organized and conducted interviews for over 30 potential volunteers.

. Demonstrated the ability to supervise over 30 volunteers.

. Maintained open communication with volunteers to improve the quality

of their experience.

. Communicated with Coordinators and Directors utilizing the most

effective and efficient methods to deal with volunteers.

BARISTA: Cal Java, Chico, CA

August 2007-Present

. Demonstrated the ability to multi-task efficiently in a fast-paced

customer service environment.

. Developed an exceptional work ethic by working early morning hours on

a regular basis.

EXTRA HELP: Child Support Services, Ukiah, CA

Summer 2005-2006

. Entered confidential information into computer programs.

. Worked diligently and creatively to revise documents.

SALES ASSOCIATE: JCPenney, Ukiah, CA

Spring 2002-2005

. Actively listened to determine and respond to customer needs in a

professional manner.

. Provided exceptional assistance with floor sales, stocking and

recording inventory, and placing catalog orders.

. Maintained open communication with managers to maximize department

sales.

. Demonstrated flexibility by working in several departments of the

store.

. Received Employee of The Month in honor of outstanding hard work.

COMMUNITY INVOLVEMENT/ INTERESTS

Volunteer for CAVE (Community Action Volunteers in Education)

Member of Ukiah High School Varsity Softball and Soccer Team

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