Customer Service Manager

Francisco Torres

***** ** **** ***** ***** Lakes FL, 33015

Home#: 305-***-****

Cell#: 786-***-****

Email: *******@****.***

CUSTOMER SERVICE PROFESSIONAL

P rofile:

• More than 13 years successful experience in customer service and support with recognize

strengths in account maintenance, problem-solving and t rouble -shooting, sales staff

support, and planning/ implementing proactive procedures and systems to avoid problems

i n the first place.

• Excellent working knowledge using both IBM and Mac systems.

• Ability to t rain, motivates, and supervises customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional”.

• Develop plan conduct audits and variance analyses and update accurate inventories.

Experience:

2009 - Present Brand Scaffold Miami, FL

• Scaffold Builder

• Carpenter

2004 - 2009 H ome Depot Store# 209 H ialeah, FL

• Quickly and effectively solve customer challenges.

• Associate – Night Stocking and Puller-Receiving

• Delivery/Puller - Receiving load/unload t rucks.

2002-2004 B rand Scaffold M iami, FL

• Scaffold Builder

• Carpenter

2001-2002 C ity Of Pembroke Pines Pembroke Pines, FL

Part-Time Park and Recreation Coordinator

• Assisted visitors in the recreation area, answered multi-line telephone system

• Directed visitors to appropriate areas throughout the recreation center

• Greeted park patrons, answered questions and provided directions

• Cleaned multi-purpose rooms for after school program and sanitized fitness

room

• Cleaned restrooms, swept, mopped f loors, disposed of lit ter and debris and

i nformed supervisor of all safety hazards

2000-2002 L owes Home I mprovement Store# 725 Pembroke Pines, FL

Assistant Department Manager

• Assistant Department Manager of Garden & Millwork Dept.

• Arranged Team meetings for Garden and Millwork Dept.

• Help set-up new store

• Supervised Garden & Millwork Dept.

• Maintained Departments organized and sanitized

1993-2000 H ome Depot Store# 202 H ialeah, FL

Customer Service

• Help set-up new store

• Phone sales Dept.

• Hardware and Tool Center Dept.

• Ceiling Fan and Lumber Dept.

• Paint, Millwork, and Building Material Dept.

1995-1997 B est Buy H ialeah, FL

• Planograms & Resets

• Stocker

1992-1993 G amma Construction M iami, FL

• Carpenter- worked with Concrete Forms

• Project Building of 180+ houses

1991-1992 U nion Ca rpenter Local #115 M iami, FL

• Carpenter

• Metal Framing Work

• (HUD) Project Remodeling

• Accounting Clerk

1988-1991 U nion Ca rpenter Local #630 Long Beach, CA

• Journeyman

• Scaffold Refinery

• Kessler Construction (Concrete Forms)

• Water & Power (Scaffold)

1985-1988 A ramis Warehouse New Jersey, NJ

• Warehouse Worker

• Helped in Customer Services

**January 1985 – Immigrant to the United States of America

1977-1984 E ditorial Tau rus L ima, Peru

E D UCAT IO N:

1974-1977 I nca Garcilaso De La Vega University L ima, Peru

1967-1971 L ima San Carlos H igh School L ima, Peru

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