Customer Service Manager

Location:

Posted:

September 09, 2010

Salvatore Nesci

Wallingford, CT. 06492

************@***.***

Flotech, CT. 2009-2010

. Parts Coordinator

. Shipped printer Parts to technicians

. Maintained Inventory

Pitney Bowes Inc., NY 2006-.2008

. Service Manager/Supervised service technicians for printer support.

. Invoicing of service tickets using Filemaker and E-Automate.

. Purchasing of service parts and supplies.

. Selling toner and service to customers

SpringPoint Imaging, NY,2003- 2006

. Supervised service technicians for printer support.

. Invoicing of service tickets using Filemaker.

. Purchasing of service parts and supplies.

. Selling Toner and service to new and current clients.

. Monitoring of technicians service calls.

. Filled in for Purchasing-while on Vacation.

The Corporate Source, NY 2002--2003

. File clerk for Northport VA hospital.

Freelancing, customer service/hardware sales NY, 2000-2001

. Customer Support for in-house hardware sales team.

. ESC computer equipment sales to various fortune 100 firms.

. PC Hardware support

Ziff-Davis Publishing Company, Oct-1985-June-2000

. Mailroom clerk,

. Hardware Service Technician,

. PC Hardware Team Leader,

. Manager of shipping/receiving.

Education

Albert Merrill School, New York, Data Processing Technician Certification

(600 hours)