Customer Service Human Resources

Location:

Posted:

September 10, 2010

BONNIE JARDINICO

Manchester, NH 03102

Email: ******@*******.***

WORK HISTORY

Oct 2008 Mail Handler / Seasonal

to United States Postal Service

Dec 2008 Nashua, NH

Sorted and processed mail for inbound or outbound delivery.

Mar 2006 Mainframe Analyst

to Fidelity Investments

Jan 2008 Merrimack, NH

Provided 1st level technical support for the Fidelity Brokerage order entry

system.

Monitored brokerage mainframe applications.

Notified key personnel and supported Crisis Manager during a crisis.

Monitored PNET system to streamline production issues and created trouble

tickets for any issues

Provided excellent customer service to brokers and customers.

Programmer Analyst

Jul 2001 City of Long Beach

to Long Beach, California

Dec 2005

Researched, designed, wrote, and tested new software for the Payroll and

Human Resources systems.

Developed existing systems by analyzing and identifying areas for

modification.

Investigated new technologies.

Created technical specifications and test plans.

Worked closely with project managers, systems analysts, and Human

Resource professionals.

Produced biweekly paychecks for over 6000 employs as well as monthly

paychecks for pensioners.

EDUCATION

Sep 1993 Eastern Nazarene College

to Quincy, Mass.

May 1996 B.S./Business Administration

SOFTWARE/SYSTEM SKILLS

Microsoft Word, Excel, PowerPoint and Outlook