AREAS OF EXPERTISE

.Research .Client Services

.Analysis . Quality Assurance

.Team Player Oriented .Creative Vision

PROFESSIONAL EXPERIENCE

DK FINANCIAL, Pearl River, New York

**/**** - Present

Office Manager

. Managed staff of their daily duties.

. Provided assistance of clients financial needs.

. Organized seminars and set appointments for prospects or clients.

. Profiled prospects or clients to assess financial goals and

suitability.

JP MORGAN CHASE, New Jersey

11/1987 to 10/2008

Quality Assurance Specialist

01/2001 to 10/2008

. Played a significant role in the Disaster Recovery Procedures

implemented by the Bank.

. Maintained Database Integrity and implemented enhancements for Fraud

Prevention.

. Initialized procedures for enhancements for various types of loans.

JP MORGAN CHASE, New York

Business Analyst

04/1993 to12/2000

. Member of the Research Committee for enhancements for different

Banking Products.

Customer Service Support 11/1989 to 4/1993

. Researched and resolved new customer's problems and concerns.

Programmer 11/1987 to 11/1989

. Interacted with different Banking Departments to service their

respective needs.

SKILLS:

Strong Computer Skills (MS Office, IBM Software, etc.)

EDUCATIONAL BACKGROUND:

University of Santo Thomas, Manila, Philippines.

Bachelor of Science in Accounting - March, 1983

New York University of Continuing Education in Computer Programming

December 1986

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