Customer Service Manager

** ******* ****, ***********, ** ***** 217-***-**** **********@*******.***

.61@com

Scott C. Hanson

Summary An independent certified copier and scanner Service

Technician with over ten years of experience maintaining

and repairing copiers, printers, scanners and related

machines. A Territory Manager in charge of preventative

maintenance and service of cappuccino machines and coffee

brewers for over 90 different customers. A team oriented

manager with fourteen years of communications experience in

television and related fields which includes technical

expertise in production and direction.

Experience

Install and service of microfilm and scanning equipment,

perform routine service and program equipment.

Troubleshooting, repair and preventative maintenance of

over fifty types of office machines.

Repair and preventative maintenance of cappuccino machines

and coffee brewers.

Responsible for parts inventory and maintenance records.

Ability to read and understand schematics and technical

manuals.

Customer service, including training on proper use of

office equipment, coffee brewers and cappuccino

machines.

Specific training for the following office machines:

Skills Canon Image Runner Series copiers and DR Scanners

Canon NP Series Analog black and white copiers

All Ricoh/Aficio analog and digital low to medium volume

copiers

Ricoh/Aficio low volume digital color copiers

Sharp color and black and white digital copiers

Employment Electronic Record Systems, Inc,

History Repair Springfield, IL 3/08 to present

Technician Watts Copy Systems,

Service Springfield, IL 8/07 to 2/08

Technician Mid-America Coffee, St. 1/07 to 8/07

Louis, MO

Territory

Manager

IKON Office Solutions, 5/99 to 10/06

Certified Springfield, IL

Customer Service

Technician

Cox Cable Advertising, 1989 to 1996

Production and Springfield, IL

Operations

Supervisor

Education Associate Lincoln Land Community May 1999

Degree, College, Springfield, IL

Electronics

Technology

B.S. Southern Illinois May 1983

Radio/Television University,

Communications Carbondale, IL

References References are available on request.

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