Customer Service Security

REGINALD MADDOX

**** ******* **** ******* ****, #E Norcross, GA 30092 404-***-**** ************@*****.***

SECURITY MANAGER / DIRECTOR OF SECURITY

Experienced, detail-oriented Security Manager with a wide range of security-focused proficiencies including investigating,

auditing, loss prevention, crisis management, emergency response planning, and correctional administration. Knowledgeable

in all security government regulations – including various local, state, and federal security rules, regulations, and codes.

Interpersonal communicator with skills in customer service, relationship building, conflict resolution, and negotiating. Excel

at working effectively and skillfully within high-pressure, stressful situations. Solid leader with abilities in staff scheduling,

performance management, and training. Consistently meet program development budget and time parameters.

AREAS OF EXPERTISE

Security Management Personal Safety / Security Budget Oversight

Emergency Preparedness Program Management Safety Assurance

Conflict Resolution Computer Security Systems Operations Policies

Investigative Skills Staff Training / Supervision Regulatory Compliance

PROFESSIONAL EXPERIENCE

OGLETHORPE UNIVERSITY, Atlanta, GA Dec 2005 – Present

Campus Safety Director

Oversee all security and safety operations – ensuring compliance with local, state and government

laws and regulations regarding these industries.

Research, recommend, and manage the installation of security and fire systems in all major

construction projects.

Devise and direct all emergency response strategies for the College, and annually review and update

t he emergency preparedness plan of the campus.

Created and presently manage the school’s environmental management system.

Supervise all waste management, pollution control, recycling, environmental health, conservation

and renewable energy campaigns / programs.

Collaborate in a key role with law enforcement regarding criminal activity and investigations on

campus.

Train, schedule and coordinate all safety and security staff.

Direct investigations for suspected criminal activities and major incidents on campus.

Selected Highlights:

• Reduced environmental program spending by $9,000 per year through effective process

i mprovements and strategic planning.

• Devised, developed and implemented a successful EMS program.

• Created safety programs and strategies which reduced criminal activities by 30%.

WACKENHUT SECURITY SERVICES, Atlanta, GA Sep 2002 – Nov 2007

Security Officer

Effectively patrolled assigned areas – maintaining safety and security for clients and their

p roperties.

Accurately investigate various security issues, hazards or suspicious circumstances to campus police.

Skillfully responded to alarms and or calls – utilizing a calm demeanor and level-headed decision-

making in high pressure situations.

Wrote daily security reports and logs.

Assisted law enforcement officers with crowd control and surveillance at large public events.

CERTIFICATIONS / TRAINING

Environmental Management Systems; RCRA Compliance Course; Spill Prevention, Control and Countermeasures (SPCC);

GFIC Environmental Compliance; Hazardous Waste Training; Department of Transportation (Hazardous Waste Transport)

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