Customer Service Administrative Assistant

Location:

Posted:

September 27, 2010

Heather A McGovern

Brick, NJ 08724 ******@*****.***

To secure a Human Resources position within a growing organization where

Objective my education and talent can be utilized to assume responsibilities thereby

becoming a greater asset to the company, while growing with it.

Education Johnson & Wales University

Bachelor of Science in Business Management North Miami, FL

Concentration: Human Resource Management North Miami, FL

Associate in Science in Business Administration 09/03-05/08

Efficient in Microsoft Office Applications; Word, Excel, Outlook and Power

Relevant Skills point.

Worked with the HR CHRIS system, T&A and ATS systems.

Job posting, screening, interviewing and hiring applicants. Organizing job fairs

and employee recognition awards/events.

Strong administrative skills, and quickly masters’ new software.

• Maintained all associate required and legally required information, forms and data

Experience including CHRIS and T&A associate files.

• Processed all new hire paperwork and Facilitated new hire orientation and POS

training.

• Assisted all associates with benefit and payroll issues, set up associates with direct

deposit.

• Handled associate questions/complaints. Filled open shifts.

• Maintained a high number of Inbound and Outbound calls on a daily basis.

• As a Customer Service Supervisor, made sure all associates resolved customer

conflicts, filled customer requests, and met and exceeded customer needs at all levels,

ensuring customer satisfaction.

• General office duties: filing, faxing, scanning, copying, emailing, Internet usage,

processing name badge requests, swipe cards, and business cards.

Qualifications Strong ability to communicate clearly and concisely with a diverse workforce.

Capable of anticipating customer/employee needs with a proven track record in exceeding

expectations. Possesses a sharp eye for detail and organization.

Employment 06/10- Human Resource Coordinator/CSS Lord & Taylor

02/09-09/09 Administrative Assistant/Office Supervisor InvitingHome.com

05/06-02/09 Server/Trainer Frankies Bar & Grill

10/04-05/06 Server/Trainer Uno Chicago Bar & Grill

07/01-10/04 Customer Service/Trainer Bed Bath & Beyond