Customer Service Sales
Resume:
TALAYA GRIFFIN
Hampton, Va 23666
*************@*****.***
OBJECTIVE
Strong desire to work in an environment where taking initiative, displaying
a strong work ethic, being a team player, paying attention to detail, and
having a willingness to organize office functions and help colleagues are a
must.
SKILLS
A proven track record of excellence and increased responsibilities;
Superior organizational and time-management skills; Highly motivated
administrative professional with 7 years of experience as an office manager
who assist sales managers; Strong credit and collections experience;
Excellent oral and written communication skills; Ability to make decisions,
solve problems, and set priorities in the face of multiple tasks and
projects; Proficiency in all Microsoft Office applications, including Word,
Access, Excel, PowerPoint and Outlook, as well as familiarity with Yellow
Page web-based search engines and database applications; Typing speed: 60
WPM. Office supervisory, manager experience and Yellow Page experience
leading a major sales support projects.
EXPERIENCE
PORTFOLIO RECOVER ASSOSIATES
Account Collector Specialist / Customer Service Rep
July 2009 to Present
Ensure all account information is accurate while recovering balances on
accounts to provide service to satisfy customers. Also helping customers
build and repair their credit.
CINTAS
Office Administrator
August 2008 to June 2009
Oversee ALL office duties. Receive all incoming Sales Calls for New
Business. Set up new accounts and maintain them. Use and proficient in
Excel, Access, Word and Power Power Point on a daily base to maintain
statistic reports for the maintenance of accounts. Also, take customer
service calls to provide Outstanding customer service and ensure all
customers are completely satisfied. Extremely Organized, flexible, highly
motivated Office Administrator that provides outstanding service to all
areas of the office. Update Accounts and ensure customers can depend on our
services for a lifetime.
WHITE DIRECTORY PUBLISHERS DIVISION OF HEARST HOLDINGS INC.
Division Office Administrative Manager
July 2004 to August 2008
Experienced Office Manager; highly motivated, team player, assertive, pro-
active, flexible, able to multi-task, and extremely organized; In charge
of, and manage the day to day operations of "The Talking Phone Book" in
Virginia. Responsibilities include daily office operations, increasing
current customers and maintaining new accounts, overseeing all
administrative, personnel management, staff development, sales support,
customer service, vendor management and inventory control and payroll
functions; emphasis is on ensuring the productivity of all staff, and
coordination of all daily activities to yield profitable and consistent
growth of Yellow Page advertising. Responsibilities include hiring,
training and supervision of office staff; first point of contact for the
company when guests call or visit; copying, typing, filing, letter merges
for mass mailings, document production and assembly for sales meetings, and
other miscellaneous requests. Assist with any events or meetings in terms
of administrative support. Maintain updated office management binders,
including current contact information and office policies. Support to the
sales and regional sales managers. Keep track of all scheduled meetings in
the office. Order office supplies, keep track of maintenance with copiers,
printers and fax machines. Accounting Responsibilities: Reconcile all bill
collection and reconciliation payments.
VERIZON
Customer Service Representative Assistant Manager
Mar. 2003 to July 2004
Ensured the highest level of customer service through offering professional
advice on company products and services, investigate and correct all
discrepancies in customer accounts, accurately receive payments for
services. Upgrade customers as well as offer new products and services;
directing and administering sales and service functions; promote growth
through the development of new and existing customers; utilized diplomacy
and maturity to exercise discretion and independent judgment to manage
staff, customers and some community relations.
HEAVENLY GOURMET, HAMPTON, VA
Office Manager / Sales
Aug. 2001 to Feb. 2003
Professionally managed all aspects of store operations including handling
all monetary transactions, creatively decorating menu items, and ensuring
total customer satisfaction; Resolved customers concerns, maintained supply
orders, and detailed inventory. Sold and consulted potential customer's
special events planning for Weddings, Anniversary's, Birthdays, and Holiday
Parties; Effectively manage sales scheduling, staff productivity,
collections and receivables, specialty referral process, and miscellaneous
operations expenses;
Increased and stimulate new client growth by administratively supporting
marketing and promotional programs
Achieved and maintained superior client satisfaction by developing the
store employees that provided excellent customer service and quality of
service.
NORTHROP GRUMMAN NEWPORT NEWS SHIPBUILDING
CAD Designer
2000 to 2001
Employed by the nation's sole designer and builder of nuclear-powered
aircraft carriers and nuclear-powered submarines; located on more than 550
acres, Newport News shipbuilding is the sole supplier of U.S. Navy aircraft
carriers and warships and the largest industrial employer in Virginia. I
was thoroughly trained as an electrical designer using AutoCAD, schematic
computer systems, made electrical changes to warships. Ability to interpret
mechanical drawings, schematics and documentation, and manipulation of
engineering files; prepare and revise drawing layouts and equipment
arrangements, collaborated with engineers to prepare flow diagrams;
understand and adhere to company policy and safety standards; experience in
designing structures and able to work with AutoCAD version 2000 and higher.
NEWPORT NEWS INC., HAMPTON, VA SPIEGEL GROUP
Customer Service Representative/Telemarketing
1997 to 2000
Accurately received incoming calls for selected items, advised new
customers on options and special merchandise, accurately entered account
information into database, maintained positive interpersonal skills with
all clients; Handled high call volume utilizing strong communication
skills; detail oriented and multi-tasked; utilized strong verbal and
written communication skills; was reliable and dependable.
EDUCATION
Bethel High School, Graduated 1997
Tidewater Technical College, VA., Graduated, July 2002 Certified Medical
Assistant
AWARDS
Dean's List, Honor Roll, Tidewater Tech 2002
Certified in CPR, First-Aid, EKG, and American Heart Association, 2009
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