Customer Service Manager

Benjamin Quist

*** ***** *****

Rock Spring, GA *0739

Telephone: 423-***-****

Summary:

• Hard worker with consistent work history. Good management and people skills.

Innovative thinker with history of taking initiative to take on extra responsibility and

use ideas to help improve the processes of the work environment. Self starter and

dependable employee.

Experience:

Siskin Steel & Supply

1715 Riverfront Parkway

Chattanooga, TN 34711

Loader 03/08 – 01/09

• Loading various types of metals up to 13,000 pound elements to ensure prompt

delivery to customers

• Operating tractor trailer with attached flat bed in the vicinity of warehouse yard

• Acquiring products from various departments

• Positioning various types of steel on flat bed trucks for ease of delivery

Warehouseman 02/07 – 02/08

• Assembling and packaging materials for internal loaders

• Controlling overhead cranes to position materials to desired locations

• Verifying proper size and length of materials for delivery based on exact customer

orders

Progressive Logistics Services

1915 Shallowford Road

Chattanooga, TN 37421

Stand-in Supervisor 06/06 – 04/07

• Writing invoices and authorizing payments

• Supervising freight handlers

• Overseeing employees and allotting responsibilities

Unloader / Leadman 11/04 – 05/06

• Unloading tractor trailers and locating products in warehouse

• Pricing values of tractor loads to customers, validating checks and issuing receipts

• Maintaining, organizing and cleaning the warehouse

Valvoline Instant Oil Change

5526 Hixson Pike

Hixson, TN 37343

Store Manager 06/97 – 10-04

• Responsible for daily store operations

• Training new hires of company guidelines and policies

• Scheduling all employees according to business needs

• Servicing and inspecting vehicles

• Coordinating all customer orders and installations

• Providing customer service

Skills:

• Training in cab-over crane

• Forklift certified

• Tractor trailer driving experience (no CDL)

Education:

1992 – High School Diploma / General Studies

Grace Baptist Academy, Chattanooga, TN

2004 / 2008 – Forklift certified

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