Customer Service High School

Andrea Green

**** ******* *****, *********, **. 33578 (727-***-**** (

************@**.***

Currently at the threshold of my career with an expected degree in

Accounting, I have been researching companies of interest that I feel would

be a good fit for my professional interests. After learning about your

available position, I am very interested in joining your organization.

I realize you will need to know a bit more about me in order to

consider me as suitable candidate; for this reason, I have enclosed my

r sum for your review as the first step in the application process. I

trust you will find my early experience to be a strong indicator of what I

would contribute as a skilled, hardworking member of your Organization.

In my current position as an Online Tutor with Carrot English, which

is a provider that specializes in the tutoring of conversational English to

foreign students, my experience in dealing with students via internet and

phone is advanced. I am greatly enjoying the challenges my dual role has to

offer. In this unique position, I work collaboratively with a talented team

of other Tutors in the development of better and more thorough ways of

teaching. Through my experience and ability to overcome various obstacles

by providing encouragement and assistance to my students, I am confident I

would be an asset to your Organization.

Thank you in advance for your time and consideration. I hope to speak with

you soon.

Sincerely,

Andrea Green

ANDREA GREEN

2211 CORNELL DRIVE, RIVERVIEW, FL 33578 ( 813-***-**** (

********@*******.***

Seeking an entry-level position in the capacity of:

Administration

. Offer an expected degree in Accounting, academic achievements, and

valuable internship experience.

. Analytical, detail oriented with strong communication skills; work

diligently on long, tedious assignments.

. Maintain excellent interpersonal communication, time management, and

problem resolution skills.

Languages: English as well as Basic Spanish

Software: Windows XP, Microsoft Word, Excel, Access, and Power Point

Relevant Experience

CARROT ENGLISH 10/07 -

Online Tutor Present

Responsibilities

. Attend morning meetings to discuss developments of curriculum as well as

progress of each student and assignments, plan strategies, and suggest

improvements.

. Provide tutoring in the area of conversational English to students via

telephone and chat.

. Update students with progress on weekly basis.

Carnival Cruise Lines 10/06-10/07

Virtual Customer Service Representative

Responsibilities

. Work closely with a help desk team, providing hands-on support to end

users with customer service issues as well as technical support.

. Document requests for help desk support and outcome resolutions to

monitor and track recurring problems.

. Responsible for taking inbound calls from travel agents seeking to obtain

price and information on cruises available. Also responsible for booking

cruises through travel agents.

Progressive 11/06-10/07

Claims Contact Representative

Responsibilities

. Responsible for taking inbound calls regarding incidents involving

customer insured vehicles.

Xerox Capital Services 10/99-09/06

Billing Administrator

Responsibilities

. Currently responsible for the billing and maintenance of 6,000 +

accounts for customers who own or lease Xerox equipment. I also provide

customer service to both internal and external customers via telephone

and answer any questions or concerns they may have regarding their Xerox

account. I am required to meet monthly targets and quotas which I have

successfully achieved since my start with the company

EDUCATION

UNIVERSITY OF PHOENIX, TAMPA, FL

Bachelor of Accounting; Expected date of graduation 9/09 GPA 3.8

High School Diploma, 1996

Brandon High School, Brandon, Fl

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