Customer Service Management

James J. Ross

*** ******* *****, ******, ***** Carolina 27529

919-***-****

*****************@*****.***

PERSONAL SUMMARY

An accomplished, dedicated and disciplined individual recognized as a team

player seeking to contribute to and grow with a dynamic, progressive and

innovative organization. Results-oriented professional with a track record

of success in safety and regulatory compliance, quality control, and

project management. Proactive in continuing education. Eager to face new

challenges and foster personal growth.

CORE STRENGTHS

* Solid Work Ethic

* Self Directed

* Effective Time Management

* Supervise and Direct Building Operations

* Project Management

* Energy Management

* Safety Systems

* Automated Building Control Systems

* Operations Maintenance

* Diagnose/Troubleshoot

* OSHA Regulatory Compliance

* Electrical Maintenance and Support

* Power Distribution

* Personal Computer Skills Through Window-Based Programs

* Build PC-Based DVR Security Systems/CCTV

EMPLOYMENT HISTORY

. Business Owner, Raleigh NC, 04/09 - Present

* Facility Operations, Raleigh NC, 02/06 - 05/09

* Property Management Business Owner, Cranberry, PA, 07/98 - Present

* Customer Service Specialist, Cranberry, PA, 01/02 - 06/04

* Electrical Mechanical Systems Installer, Zelienople, PA, 09/99 - 03/00

* Industrial Mechanic, Duncan, SC, 02/95 - 11/97

EDUCATION

State University of New York at Fredonia -- 1985

Spartanburg Technical College -- 1996

EPA Certified Air Conditioning and Refrigeration Section 608 -- 2003

EPA Certified Motor Vehicle Air Conditioning Section 609 -- 2003

Certified Pool Spa Operator - 2003

Man Lift Certified - 2007

Advanced HVAC Training - 2008

Certified in Cross-Connection Control and Backflow Prevention - 2008

Contact this candidate