Customer Service Manager

Uraina M. Perry

** ****** ******

Brockton, MA **302-2866

H: 508-***-**** *.*******@*******.*** C: 774-***-****

Objective

To utilize my computer skills in a company offering advancement and growth

potential

SUMMARY

. Experienced in Administrative fields with knowledge of Microsoft

Windows, Word, Excel, PowerPoint, Outlook Express, Lotus, and Internet

capabilities.

. Trained in Executrain Virtual Campus programs.

. Experienced with Aspect phone system, copiers, fax machines, batching

machines, calculators, microfiche, and phone for the hearing impaired.

. Strong interpersonal, organizational, and communication skills used in

exceeding goals.

. Self motivated with the ability to adapt to change quickly and

effectively.

Professional experience

FIdelity Information Services, Norwood, MA 2009-2010

Operations Balancing Assoc. II

. Reconciled out-of-balance conditions using on-line software.

. Successfully balanced various applications including POD, Transit, E & C,

Commingle, and Subsequent pass reconciling.

. Maintained quality standards of processing by verifying end product is

accurate before it is forwarded to various customer destinations.

. Met production deadlines within the standards devised by the customer or

by management.

Lockbox Operations Balancer

. Entered specific banking and checking data into the computer system.

. Worked in a fast paced & deadline driven atmosphere.

. Met strict deadlines with excellent attention to detail.

Fiserv Solutions, Inc., Braintree, MA

2006 - 2008

Financial Document Processor

. Prepared work by appropriate client/sort pattern.

. Removed tapes/elastics and place in trays with proper paperwork.

. Prepared batch tickets by cash letter for sorter department.

. Completed all duties to satisfaction of supervisor.

. Encoded confidential client information on checks for processing.

Chadwick's of Boston/Redcats, W. Bridgewater, MA 1993 - 2005

Assistant Store Manager - Retail Outlet Store

. Assisted manager on retail operation of the store to liquidate

overstocks, customer returns, and damaged goods.

. Performed day to day operations of the store including opening and

closing procedures, bank deposits, and customer purchases.

. Merchandised the store and maintained excellent customer service skills.

. Communicated merchandise needs to the home office.

. Utilized excellent interpersonal and communication skills.

. Applied flexible and creative techniques to meet objective.

. Used ability to multitask within the daily operations of the store.

Customer Sales and Support Coordinator

. Met all productivity standards set by the department within a prescribed

time frame.

. Took customer orders by phone and keyed them into the computer system.

. Handled customer service calls including supervisor call backs regarding

problem solving solutions due to service failures.

. Coached newly hired associates to ensure good communication and technical

skills, and monitored them for quality assurance.

. Increased individual affinity sales while increasing sales for the

company.

. Flagged fraudulent orders saving the company thousands of dollars in

merchandise losses.

. Performed various projects assigned by management in a confidential and

timely manner.

. Responsible for e-mailing management, marketing, and the warehouse

regarding catalog issues, sizing, location, and merchandise problems.

GTE Government Systems, Needham, MA

1987 - 1988

Senior Accounting

. Supported Cost analysts, prepared monthly program booklets, cost

proposals, cost-to-complete, and forecast reports.

. Created spreadsheets, typed correspondence, financial data, and

statistics.

. Created formulas for use by the Navy Systems department.

. Answered phones, maintained supplies, copied, faxed, scheduled meetings,

and distributed various reports in a timely manner, while maintaining

department files.

Hills Department Stores, Canton, MA

1978 - 1987

Merchandise Specialist/ Freight Claims Ledger

. Created accurate distribution of merchandise by store to fill inventory.

. Maintained and logged data relevant to the success and profitability of

the departments assigned.

. Ticketed vendor merchandise to be used in sample sale distribution.

. Interacted between vendors and store personnel regarding merchandise

issues.

. Maintained and prepared records, reports, and files for consolidation.

. Investigated freight documentation for the Traffic department.

. Monitored various reports for distribution to the Finance and Methods

areas while interfacing with Accounts Payable, Finance, Vendor Relations,

and Traffic department.

. Controlled Open Balance reports relative to opening and closing of claims

using checks from various consolidators and trucking companies.

Education

AS, Marketing Major, Massasoit Community College,

Brockton, MA, 2000

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