Customer Service Data Entry

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LETWIN KAISER ILLESCAS

**** *. ******** **.

Gilbert, Arizona 85295

Home: 480-***-****

Cell phone: 480-***-****

E-mail: ******.******@***.***

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Education

. Bachelor Degree in Economics and Minor in Business (2006-2008)

-Arizona State University, Tempe AZ

. Associate of General Business (2005-2006)

-Chandler-Gilbert Community College, Gilbert AZ

Experience

. Utilities Services Rep, Accurate Placement Temp Job Agency: City of

Phoenix Water Services Call Center, Phoenix AZ (12/28/2009-Present)

-Data entry of customer's information through multiple programs

-10-key of payment/billing information

-Inbound/Outbound Call Center Customer Service

-Verification and processing of customer's faxed documents

-Partook in special assignment with Billing Dept. for bill reviews,

fix billing errors, correct system bill segment errors, and do

activations/adjustments of utility services.

. Document Preparation Clerk, Accurate Placement Temp Job Agency: Law firm

of Mark A. Kirkorsky P.C. Tempe AZ (11/09/2009-12/09/2009)

-Research and verification on possible debtor's addresses with

Experian, AAA, and Accurint

-Data entry for searching/adding to debtor's information and logging

in activity/other information

-Organization of court(s) documents for later processing

. Benefit Specialist, West Business Service, Mesa AZ (Summer 2009)

-Call Center Customer Service/Pharmaceutical Sales complying with

HIPAA

-Multi-tasking toggling through several company programs

. Library Volunteer, Southeast Regional Library, Gilbert AZ (Summer- Fall

2008)

- Book cataloging

- Supplies maintenance

. "Read Your Way to the Ball Park Summer Program" Volunteer, Southeast

Regional Library, Gilbert AZ (2002-2004)

- Customer Service program targeted towards young adults and

kids

- Marketing of the program

- Distributing program rewards

Honors

. Salute Award for Great Customer Service Feedback, City Of Phoenix WSD,

Phoenix AZ (Summer 2010)

. Deans List, ASU College of Liberal Arts, Tempe AZ (Spring 2008)

. President List, Mesa Community College, Mesa AZ (Fall 2004)

Skills

. Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook,

Photoshop, Envox CT ADE, and Eviews

. Ten key proficient at over 9,000 kph, alpha numeric at 9367 kph, and

overall typing of approximately 55 wpm

. World Wide Web, Lotus Notes, KIVA, AAA, Accurint, Experian, and Citrix

Meta-Frame Server applications

. Experienced with Call Center software and equipment

. Fluent in Spanish

. Excellent interpersonal skills

Contact this candidate