Customer Service Manager

Karen Ortega

*** ** ***** **

GAINESVILLE, FL ***07

Phone: 352-***-****

*************@*****.***

Objective

I am looking to contribute my developed skills to a challenging position

with a progressive organization with further opportunity of growth and

advancements.

Abilities

Windows, Microsoft Word, Excel, Power Point, Outlook, AS400, MAS90, System

36, Internet, Excellent interviewing skills, Ability to handle multiple

tasks simultaneously without frequent interruptions. Strong and proven

interpersonal relationship skills necessary to deal courteously and

effectively with other employees and the public, Maintain strict

confidentiality, thorough knowledge of Office Procedures and Policies,

Excellent Assessment abilities, Ability to solve practical problems and

deal with a variety of variable situations. Serve as a liaison between

clients and train others. Assist in providing policy and procedure changes.

Assist in making recommendations. Excellent written and verbal

communication skills

Employment History

Business Administrator

07/2008 - 04/2009 Olshan/Foundation Technologies Williston, FL

Support Staff

Preparing and administrate payroll

Contact vendors

Accounts Payable

Dealt directly with City and County Building Officials and Inspectors

Traveled for company taking care of permitting responsibilities

Responsible for all filing, correspondence, mail, office machine

functions and repair if necessary.

Business Administrator

01/2001 - 10/2007 Aramark/Hess Corporation Woodbridge, NJ

Supervising of staff, monitoring the workload and work rate, assisted

when necessary

Prepare and administer payroll

Delegate work when necessary

Addressing all e-mail queries and telephone issues/concerns

Prepare Invoices

Responsible for accounts receivable and accounts payable

Responsible for addressing all and any concerns for client as liaison

between staff and management when necessary

Interaction with all levels of executive management, support staff,

clients, etc. with strictest of confidence, professionalism and respect

Act as liaison between department and building facilities management

Office Manager

01/2000 - 12/2001 AMC Premier Gainesville, FL

Prepared bid proposals for clients

Responsible for all accounts payable/receivable

Responsible for a multi-line telephone system

Liaison for clients and contractors

Office Manager

01/1999 - 12/2000 YMCA/St. St Augustine, FL

Augustine

Managed comparative statistical reports

Daily bank reconciliation

Responsible for all new membership recruitments

Interviewed perspective employees

Office Manager

04/1996 - 12/1999 Pamic Edison, NJ

Internationa

l

Schedule meetings and maintain calendars for executives

Answer and screen all telephone calls taking detailed messages

maintaining the strictest of confidentiality

Responsible for accounts receivable/payable

401K Plan Administrator

02/1985 - 04/1996 Merrill Lynch, Somerset, NJ

Pierce, Fenner

&Smith

Responsible for the accurate and timely processing of all record keeping

and administrative activities for corporate employee stock option record

keeping plans.

Responsible for both plan and participant level activities in accordance

with the plan provisions and the various regulations.

Support both new plan implementation as well as ongoing plan services.

Good accounting and analytical skills

Understanding of service quality and performance measurement

Previous customer service experience

Ability to understand and discuss personal and financial difficulties

Ability to analyze and negotiate customer issues

Demonstrated ability to work in a fast paced environment.

Strong computer skills

Excellent oral and written communication skills

Strong negotiation skills

Excellent organizational skills

Ability to multi-task

Work effectively in a team environment

Self-motivated and results-oriented

Computer skills - Ability to navigate multiple computer programs

simultaneously

The ability to communicate clearly and effectively

Strong customer service skills

Negotiation experience and the ability to arrive at agreements

diplomatically

Excellent interpersonal skills

Ability to provide clients with information, data and advice, as well as

respond to inquiries or complaints from customers and manage difficult

situations

Skilled in optimizing sales opportunities to existing clients

Careful attention to detail and organized

Strong analytical and problem solving skills

Ability to derive innovative solutions

Demonstrated leadership and assertiveness

Ability to establish credibility quickly with customers, demonstrate

confidence in dealing with his/her peers

Strong work ethic and high integrity

Head Teller

01/1984 - 02/1985 Somerset Northern Somerset, NJ

Bank

Manage teller station cash balances, vault records, cash supply, and

inventory of negotiable instruments

Oversee large cash transactions, internal/external currency transfers

Ensures daily balancing of each teller station at close of business and

all monies secured according to procedure

As Head Teller, trains staff regarding compliance of bank policies, laws

and regulations

Oversee high-quality operation of branch environment (ATMs, teller

equipment, etc.)

Schedule teller staffs and teller workflow and ensure high-quality

customer service

from ongoing teller supervision

Responsible for teller performance evaluations, performance issues, new

hires, transfers, etc.

Deal with difficult/high-profile customer issues

Work with teller supervisor peers from other bank branches regarding

teller training and consistent processes

Handle transactions over individual teller limits within authority

Backup for branch platform operations (new accounts, safe deposit, branch

manager)

Perform regular teller duties as workflow dictates

Balance Night Deposit

Balance ATM machine daily

Teller/Prove Operator

01/1983 - Casco Northern Bank Loring Air Force Base, ME

01/1984

Responsible for receiving and distributing money, receiving loan

payments, exchanging foreign currency, certify checks and money

orders

Responsible for all financial transactions in the bank

Responsible for maintaining an excellent rapport with customers

Excellent written and oral communication skills

Excellent analytical and numerical knowledge

Good presentation skills

Excellent knowledge of financial principles

Balance ATM machine

Demonstrate how to use ATM machine

References Available on Request

Contact this candidate