Customer Service Human Resources
Resume:
R E G I N A B U C K H A LT E R
Round Lake, IL 60073
Home Phone 708-***-****
OBJECTIVE
To obtain a position that will allow me to work independently in variable
situations involving diversified procedures and policies utilizing my leadership,
communication, organizational and critical thinking skills.
EXPERIENCE
2008 Present G&K Property Management Chicago, IL
Manager, Human Resources
1. Responsible for recruitment, scheduling, training and payroll for entire
company.
2. Supervise work of 8 direct reports.
3. Independently make decisions and resolve staff conflicts and issues.
4. Lead HR planning and budget process, review and report on variance
monthly.
5. Responsible for the implementation of compensation and incentive
structures, policies and programs including annual merit process,
guideline interpretation, survey participation, functional reviews,, etc.
6. Proactively communicate HR policies, programs and employee
information, implement HR processes.
7. Identify human resources opportunities and needs. Develop a course of
action to support business needs.
1996–2008 College of American Pathologists Northfield, IL
Manager, Production Services/Customer Service
1. Maintain complete and current awareness of the operating plans and
activities of the laboratory accreditation division and how they interface
with other company programs.
2. Supervise work of 35 direct reports to include evaluation of both
personnel and systems.
3. Supervise the accreditation pre inspection call center with a volume of
over 700 calls per day
4. Recruit, hire, coach, discipline, and terminate employees.
5. Develop, review and revise job descriptions as needed.
6. Perform payroll for entire accreditation department using Ceridian
7. Set priorities and develop plans for timely production.
8. Work with computer programming staff for development and trouble
shooting of various reports and programmed member/customer
communications.
9. Develop/coordinate training, orientation, and continuing education
programs for production support staff.
10. Prepare periodic reports regarding issues and recommendations for
changes and improvements to programs and services.
11. Develop and retain effective communication and professional working
relationships with pathologists and physicians.
12. Maintain inter and intra departmental communications to insure
continuity and effectiveness of the accreditation programs.
13. Scheduling and Planning of all program events, conference calls and
quarterly board meetings for pathologist, laboratory personnel and staff
14. Developed, Planned, Marketed and Executed annual meeting for both
domestic and international customers utilizing $200,000 budget with an
attendee of over 2500.
1993 1996 Target Niles, IL
Human Resource Supervisor
1. Supervise work of 7 direct reports.
2. Recruit, hire, coach, discipline, and terminate employees.
3. Provide training and on going support for health and other benefit
programs.
4. Responsible for scheduling and payroll for entire store.
5. Managed reporting system, which forecast daily sales.
6. Communicate and correspond with customers regarding store issues.
7. Implemented training course and orientation for new recruits.
EDUCATION
2008 QC School of Event Planning Ottawa, ON
Certification, Event Planner
•
1993–1995 Northwestern Business College Chicago, IL
• A.S., Business Administration and Accounting
1999 2001 Dominican University River Forest, IL
B.S., Organizational Leadership
•
SKILLS
Strong interpersonal, communication and teamwork skills.
Ability to communicate and apply technical information to a diverse audience.
Strong leadership abilities and self initiator.
Strong computer skills.
REFERENCES:
Available upon request.
Contact this candidate