Manager Customer Service
Resume:
Donnalisa Persiani
** ***** **** ******, **** ***
South Norwalk, CT
**********@*****.***
**** – 2008 Accounting Manager – Sandak Hennessey & Greco
Accounts Payable / Accounts Receivable / General Ledger
Reconciliation and responsibility; (4) Operating accounts and (9) Trust accounts
Fund Accounting; processing and recording daily Wire activity for (8) Trust accounts
Tracking and Maintaining donor and prospective donor records
Maintain excellent records in connection with IRS 501 regulations
Oversee preparation of monthly financial reports / Budgeting
Tax Filings and preparation of information for accountants
Reconcile / Prepare W2s, W3s, 1099s, 1096s
Technical research including Facility Management analysis and implementation
Employee payroll (Paychex); staff of 15 employees
Sec 125 / Medical Benefits administration
401(k) distributions and Census requirements
Human Resource compliance documentation, Policy development
Employee software & system training / Relations
Worker’s compensation audit, Complaint resolution
COBRA Administration
Reduced Merit rating from 4.0 to 1.5 in 1 year
Distribution of monthly draw and expenses for 10 Partners
Excellent Computer Skills
Meeting/Planning – Travel arrangements
Creation of Purchase Order system & Accounting structure
Monitor and analyze monthly operating results against budget
Prepare financial analysis for contract negotiations and product investment decisions.
Direct financial audits and provide recommendations for procedural improvements.
Excellent computer skills
Strong analytic, management, organizational and interpersonal skills
Excellent verbal and written communication skills
Can-do, positive, team-player attitude, and willing to roll up sleeves as needed
Detail-oriented but also able to function well in a fast-paced, dynamic environment
1998 – 2001 Accounting / Operations Manager - William Raveis Real Estate, New Canaan, CT
Accounting operations; billing, purchasing, vendor relations, inventory tracking
Analyzing and maintaining monthly budgeting and expenses
Reconciliation reporting of operating and trustee accounts
Trustee disbursements
Accounts receivable/payable
Organizing, tracking and creating all advertising & promotional ads
Meetings and conventions planning
Additional responsibilities; not limited to, preparation of presentations, managing calendars,
administration of training efforts, coordinating travel arrangements, preparing expense reports
1993 - 1983 Global Distribution Manager - Inter-Continental Hotels & Resort
Accurately programming (6) Airline reservation systems
Maintaining all rates, currency exchanges and related information for 191 hotels
Assisting Front Desk Office Managers & hotel reservation departments worldwide
Software/hardware troubleshooting and airline interfacing
Analyzing and maintaining detailed reporting for 191 properties worldwide
Creation and marketing of companies 1st Travel Agent handbook for system booking
procedures
Part time weekends & evenings since 1985 – Computer Consultant
Providing all levels of computer Sales, Consulting and Training
Hardware and software upgrades & repairs
Vast knowledge of all current market software – Group and personal training
Custom configured computer systems
Proven excellent problem solving and Customer Service skills
SPECIAL SKILLS:
Word, Excel, Outlook, PowerPoint
Lexis-Nexis PCLaw / QuickBooks Pro
FundEZ / Blackbaud
Desktop Publishing / Promotional Proposals
MS Windows – Training /Installation
TCP/IP - Internet / Intranet - including: Training/Installations
Hardware / Software installations / Maintenance
LAN Administration / Networking
Sabre / EasySabre / Apollo /
System One-Amadeus / Worldspan / Easyview
DOS
H&R Block Tax Course 2007
Excel = Recertification course - July 2008
Phoenix University = Attending
References available upon request
Contact this candidate