Customer Service Insurance

N icholina “Nikki” Bennett n i k k i * b@ho t m a i l .co m

*** * ***** * ** he 760. 80 8 -93 8 5 Ce l l u l a r

C a m a r i l l o, C a l i fo r n i a 9 3012 8 05 .419-4140

R es i de nce

Career Objective

Seeking a position as a M edical Biller w ith an organization which will benefit from my

recent t raining and superior customer service skills .

Profile of Ski l ls & Qua l if ications

Pharmacy Technician Experience

Medical Insurance Billing

Intercom Plus/PDX Pharmacy

Medical Coding

Insurance Authorizations Software

CPR Certification

Cashiering/Co-Pays

Administrative Support

H IPAA Compliance

MS Word, Excel 2003 & 2007

Medical Terminology

MS PowerPoint, Publisher

Medisoft

Keyboarding

Medical Reception

Ten Key

Patient Scheduling

UPS & FedEx Shipping

Medical Records Management

Customer Service

Education & Technical T r a in ing

9/09-4/10 Graduate, Technology Development Center Ventura, CA

Certification: Medical Insurance Billing Technician

3/08-11/08 Kaplan College Palm Springs, CA

Undergraduate Studies in Medical Insurance Billing, CPR Certification

8/05-8/06 & Allan Hancock College Santa Maria &

Lompoc, CA

7/04-12/04 Undergraduate Studies in Liberal Ar ts

6/98 Charter Graduate, Cathedral City High School Cathedral City, CA

Peer Counseling President, Volunteer at Desert Hospital

Employment Experience

3/10-7/10 Mailroom Associate, UPS Warehouse Newbury Park, CA

Spherion Staffing Temporary Services

Responsibili ties at UPS Warehouse included sorting, delivering and picking up UPS

packages, U.S. mail, daily maintenance of fax, copy, and other office machinery, filing and

retrieval and destruction of records in compliance with record retention procedures. Data

entry of H igh Value merchandise, securely bag all H igh Value packages and delivering

t hem to the correct outbound UPS t rucks for delivery.

6/98-7/08 Certified Pharmacy Tech, Walgreen’s/Vons/Ralph’s Indio, Lompoc,

Temecula

Responsibili ties at busy retail pharmacies included customer service, creating new patient

p rofiles, calling medical providers and insurance companies to authorize insurance

coverage, researching insurance declinations, resolving coverage issues, accepting

cash/check/credit payments for insurance co-pay t ransactions, submitting insurance bills

electronically. Clinical duties included assisting pharmacist with new/refill prescriptions,

replenishing inventory of medications, bubble-packaging meds for assisted living facilities,

reordering supplies, and scheduling immunization clinics.

1/07-7/08 Certified Pharmacy Tech/Cashier, Walgreen’s Indio, CA

10/06-1/07 Pharmacy Technician/Cashier, Vons Pharmacy Lompoc, CA

12/99-2/04 Pharmacy Technician/Cashier, Ralph’s Pharmacy Temecula, CA

6/98-12/99 Pharmacy Technician/Cashier, Vons Pharmacy La Quinta, CA

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