Customer Service Sales
Resume:
Cindy Cooper
PO Box ****
Dublin, CA *****
MarketSmart Inc 11/2006 - 07/2007
Pleasanton, CA 02/2008 - 12/2008
Job Title: Receptionist / Sales Coordinator
DESCRIPTION
Answered all incoming calls, ordered office supplies, performed data entry
and invoice reconciliation. Acted as the day to day, point of contact for
all customers, brokers as it related to product and order related questions
and requests. Completed order processing received customer purchase orders
and reviewed them to ensure accurate pricing. Confirmed all orders to
customers via email/writing converted sales orders to invoices upon
confirmation from warehousing partners that orders had been shipped. Made
any corrections to the order before converting into invoices.
Dublin San Ramon Services District - 11/1991 - 09/2000
Dublin, CA
Job Title: Meter Reader/Utility Aide
DUTIES AND RESPONSIBILITIES include the following:
Read residential and commercial meters on an assigned route; organized and
scheduled routes to ensure timely completion of readings; entered readings
into automated portable recorders; verified readings to locate abnormal
consumption and recorded reasons for fluctuations; received, investigated
and resolved customer inquiries and complaints, advised customers of
problems and suggested solutions.
Conducted field tests and repaired meters, set and installed meters
performed routine maintenance on meters, replaced meter boxes and lid
covers. Investigated leaks and reported malfunctions and completed orders
for meter repairs.
Assisted in the production of utility billings and the maintenance of
related billing records, performed a variety of office support duties as
required including operation of office mailing equipment, cash register and
ten-key adding machine.
Established positive working relationships with District management and
staff, other agencies and the public.
Founders Title Insurance Company - 05/1987 - 04/1988
Oakland, CA
Job Title: Escrow Secretary
Prepared documents for loans by ordering title reports. Completed forms and
statements, gathered existing documents. Reviewed title and supported
closing transactions by setting appointments, assembling documents,
checking documents for completeness and accuracy, while answering
questions. Prepared documents for closing and handled the complete
disbursement and follow up of all escrow transactions, cleared title issues
including payoffs and releases. Researched judgments and bankruptcies;
Worked with Lenders and Mortgage Brokers to fund and disperse files.
Northwestern Title - 06/1986 - 05/1987
Oakland, CA
Job Title: Title Searcher/Examiner
Search public records and examine titles to determine legal condition of
property title. Copy or summarize (abstracts) recorded documents that
affect the condition of title to property, mortgages, trust deeds, and
contracts. Search out titles to determine if title deed is correct.
Pacific Northwest Title - 02/1984 - 06/1986
Seattle, WA
Formerly Stewart Title Company of Washington
Job Title: Customer Service Rep
Communicate with customers by telephone and in person explaining company
services and procedures for ordering title insurance take applications,
open title insurance orders and follow-up on orders to keep customer
informed of process provide information to customers about the status of
specific real estate properties, respond to customer's questions about real
property lot size, zoning, liens, comps, identity of owner, assessed value,
dollar amount of taxes.
Federal Correctional Insitititution 11/1989
Job Title: Unit Secretary
Typed all correspondence for case specialist, release inmates to halfway
houses.
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