Customer Service Data Entry
Resume:
Sherri R. Young
Dallas, TX ***16
*************@***.***
Objective: To secure a position that will utilize my diverse experience
gained throughout my career with the opportunity for
advancement.
Experience: Contract Work
2010-Present
. Data Entry
. Reviewed and processed reports for training purpose
issues.
. Excellent written, verbal and inter-personal skills.
. Effectively and positively deal with clients, customers
and staff.
. Multi-task oriented in a fast paced environment.
. Strong analytical and problem solving skills
. Effectively exhibited strong organizational and time
management skills.
. Exhibited strong initiative and good judgment.
. Worked independently with minimal supervision, worked
under tight time constraints, and was able to prioritize
work.
. Flexible to work overtime on an as needed basis.
J P Morgan Chase Dallas TX
Transaction Processing Specialists 1991 to 2008
? Recorded and corrected problems related to wire transfer.
? Executed daily operations of various database requests for
new and existing wire transfer customers via telephone
requests and documents in incoming mail.
? Exhibited excellent interpersonal and communication skills
with proven ability to provide superior customer service
with co-workers in Florida and Ban galore via telephone and
email messages.
? Successfully handled and responded to urgent request
received via email or telephone from banking officers and
customer service.
? Maintained current knowledge of organizational policies,
procedures, federal, state policies, directives, and
current accounting standards.
? Worked closely with Implementation Coordinators in
reference to maintenance request submitted through Deal
Manager for process.
? Added new and maintenance existing wire transfer customers
both domestic and international.
? Performed database cleanup on projects.
? Worked on multiple systems daily.
< Data entry and record keeping skills.
Wire Transfer Research Specialist 1999 to 2002
? Recorded return wire transfers and corrected problems
related to transfer.
? Entered information, such as type and amount of transfers
that were returned into computer terminal.
? Conferred with co-workers to correct problems related to
transfer of return transfers, applying knowledge of company
policies and procedures.
< Successfully handled all return wire transfers.
< Answered questions that arise on changes to policies and
procedures.
< Provided excellent interpersonal and communication skills
with proven ability to support subordinates, external
customers with superior customer service.
< Prepared composite reports from individual reports.
< Applied strong analytical and problem solving skills to
written and telephone requests for all return wire
transfers.
< Identified risk and loss prevention.
< Worked independently with minimal supervision, worked under
tight time constraints, and was able to prioritize work.
< Maintained discretion in handling highly sensitive and
confidential information is a respectful manner.
< Sorted and distributed mail.
New Loan Processor Specialist II 1991 to
1999
< Supported in supporting OREO asset information to ensure
work is completed in a timely manner.
< Researched unidentified documents for loan numbers to
ensure documentation processed and filed accurately.
< Verified all motor vehicle drafts received via collections
for payment by checking borrower, lien holder, and payee
information against status information obtained from Loan
system or the actual note.
< Maintained all drafts on Excel to monitor status and follow
up with
Banking centers, Loan Accounting and Collections on all
outstanding drafts.
< Exhibited excellent written, verbal and inter-personal
skills.
< Identified risk and loss prevention.
< Ability to effectively and positively deal with various
levels of Management, Branches, Answer One, Loss
Prevention and Collections as well as internal staff when
clearing outstanding LIP tickets to clear outstanding items
in open accounts.
< Exhibited good organizational and time management skills.
< Assisted in the training and developing of new staff and
temporaries.
< Worked independently with minimal supervision, worked under
tight time constraints, and was able to prioritize work.
Education: Allstate Business College Dallas, TX
Associate in General Business
February 1980
School of the Scripture Bible Institute DeSoto, TX
Bachelors in Religious Education
June 2010
Summary: Excellent interpersonal and communication skills with proven
ability to provide superior customer service. Work
independently with the maturity and minimal supervision. Work
well under tight time constraints, and is able to prioritize
work. Flexible to work overtime on an as needed basis with
the willingness to accept new challenges. I have discretion
in handling highly sensitive and confidential information in
a respectful manner. Strong initiative, good judgment, pays
attention to detail, and strong organization skills with the
ability to multi-task in a fast paced environment.
Skills: Experienced in Microsoft Excel, Word, Ten Key by touch, Type 50
words a minute.
References: Available upon request
Contact this candidate