Customer Service Quality Assurance

Ashlee w. brackett

* *. ********* **. ******, LA 70065 504-***-**** *************@*****.***

Objective

To obtain experience and exposure in a real-world financial atmosphere while completing a degree in Accounting

Skills Profile

- Over 2 years of management experience, with roles in human resource, inventory control, employee scheduling,

payroll and bookkeeping

- Excellent customer service skills and public relations experience

- Exceptional auditing, organizational, and efficiency in routines and methods with various business processes

- Outstanding self-motivation and ability to work with little or no supervision

Employment History

Auditor – QC Analyst, The Road Home 4/14/2008 3/30/2009

New Orleans, LA

Meticulously audited files containing homeowner information: reviewed income documentation, closing documents,

subrogation and assignment agreement, grant agreements, declarations of covenants, as well as, home title and appraisal

documents.

Determined applicant grant eligibility based upon current Community Development Block Grant (CDBG) guidelines. Secured

proper documentation and signatures required for file completion. Ensured the accuracy of computation for applicant income

and grant awards. Assured that files met both United States Department of Housing and Urban Development (HUD) and Office

of Community Development (OCD) guidelines. .

Key Contributions:

- Maintained extensive records regarding applicant information;

- Adhere to federal guidelines regarding disaster recovery;

- Secured privacy of personal data submitted by applicants;

- Assigned Account codes;

- Extensive use of MS Excel, Outlook, Word, Documentum;

- Participated in special time-sensitive projects and surpassed personal performance goals;

- Created an efficient, reliable, and accurate procedure for file review that increased performance, dramatically reduced

file review times, and increased overall file accuracy beyond standard quotas.

Manager, Marble Slab Creamery 8/1/2005 3/1/2007

Baton Rouge, LA

- Managed two locations; Duties included (but not limited to): Inventory control, employee scheduling, human

resources, payroll, customer service, daily sales reports, vendor relations, and quality assurance

Education

- Live Oak High School, Denham Springs, LA

Winner of English Award, Business Award; member of Future Business Leaders of America; won 1st place

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District/State in Accounting

- Louisiana School for Math, Science, and the Arts, Natchitoches, LA

- Louisiana State University, Baton Rouge, LA

- University of New Orleans, New Orleans, LA – pursuing Bachelor’s Degree in Accounting

Interests

- I thrive on challenges and take pride in my work, efforts, and experience. I have had many responsibilities in my past

employment, which have allowed me to be well-suited for many roles. I am pursuing a degree in Accounting and plan

to earn a Certification in Public Accounting along with a Masters in Business Administration. In the mean time, I am

constantly motivated on self-improvement and the improvement of my team and my company. I consider my work an

example of myself, and I take great pride in knowing that my output reflects my efforts.

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