Project Quality Assurance
Resume:
Mirza M. Baig
Houston, TX ****7
*****.****@*****.***
STATEMENT OF QUALIFICATIONS
Highly motivated and dedicated IT professional with four years of
Information Technology experience in web based technologies, client-server
applications, data warehousing systems, and Business development. Intend to
participate with a well-established company in such a way that customers
are satisfied with products and services provided. An organization, in
which I am able to contribute towards the company's revenues, profit
increases, cost control, and the development of team members
EXPERIENCE SUMMARY
. Extensive knowledge and testing experience for J2EE environment with
XML SOAP message testing.
. Broad knowledge of software development lifecycle (SDLC)
. Proficient in applying QA methodologies and QA strategies such as
Black-box, manual, and automated testing to ensure quality control
during different stages of SDLC
. Proficient in Waterfall model and Agile methodology
. Proficient in creating Test plans, Test scripts, Test summary, and
performing GUI, Functionality, System, Integration, Performance, UAT,
End-to-End and Regression tests using testing tools such as Quick
Test Pro, Load Runner, Quality Center
. Create automated tests that are reusable, maintainable and easy to
mold according to the client's needs.
. Creating and executing quality Assurance plans for mid-size and long
term projects.
. Conducted meetings with the customer and was responsible for
continual improvement activities to enhance the quality system.
. Attend high level meetings in order to gather requirements and design
reviews
. Extensive professional experience in system analysis, design
development
. Experience in creating and documenting Functional Requirement
Document (FRD), Business Requirement Document (BRD), and Wireframes.
. Extensively used the Mercury Interactive Suite for testing the
functional behavior of the application
. Gained approvals from IT Managers.
. Perform Peer Reviews of test plans.
. Quickly adapt different ways tools such as J-meter, Selenium,
Bugzilla and other open source products are used in a company.
. Conduct Lessons Learned with team, then met with management to review
the results.
. Act as Technical SME for the offshore team.
. Reported critical, major and showstopper tickets to programmers and
kept monitoring for results.
. Successfully engage in multiple initiatives simultaneously.
. Experienced with various test strategies to implement Client/Server
applications.
. Involved in analyzing/developing business and technical requirements.
. Experienced in using open source software such as WebLoad for
recording, debugging, setting parameters and functional testing.
. Executed SQL queries to validate data.
. Able to work independently, a good team player, and interact with all
levels of management
. Possess good communication skills, self-motivated, proactive, task
oriented and quick learner at new technologies.
. Energetic, accomplished and dependable contributor with technical
prowess and excellent interpersonal skills
TECHNICAL ENVIRONMENT
Testing Tools - Load Runner 8.0, Quick Test Professional
Bug Tracking Tools - Rational ClearQuest, Quality Center 9.0/10.0,
Bugzilla, Mantis
Programming Languages - Visual Basic 6.0, C++, C, JAVA 1.3/ 1.4
Web Development and Scripting - ASP, JSP, XML (SOAP), XSL, DHTML, XHTML,
CSS
Applications - MS Office 2003/ XP/ 2000/ 97/ 95, Visual Basic
RDBMS and Databases - Microsoft SQL Server 2000; 7.5, MS Access 2003; 2002
Operating Systems - Windows 7/ Vista/ XP/ 2000/ 95, Linux Red Hat, UNIX
Internet/Web Applications - Internet Information Server (IIS) 6.0/ 5.0
Browsers - Mozilla Firefox 2, 3 and 3.5 - IE 6, 7 & 8 - Safari and Chrome
EXPERIENCE DETAIL
HMS (Healthcare Management Systems), Nashville, TN
December 2008 to Current
Business Analyst and QA Analyst
Project: - AMBULATORY EMR (AMBEMR Solutions)
Physician electronic medical record and practice management system.
Involved in End to End Project planning, meetings with stake holders and
creating handbooks for future project training.
Complete life cycle processes, including data analysis, integrations
testing, deployment, implementation and support.
Effectively managed time and met deliveries, reported to higher management
with project updates by using 4 Quadrant reports.
Automated RPG applications using Original Software's TestBench and
TestDrive testing tools.
Created proposed plan documents and attended meetings with third party
vendors for software updates.
Planning estimated work hours on each PIF and creating QS timeline document
to meet deliveries.
Involved with creating, reporting, and execution of all AMBEMR PIF's
developed in .NET
Support and coordination data imports and related data mapping
Experience in analyzing defects and interacting with team members till the
closure of the defects.
Training onsite and offshore team and implementing an EMR Software package
to clients
Analyze and redesign workflow/ deliveries to ensure the maximum
effectiveness
Post "go live" review and support.
Exposure to Web Services standards and technologies such as XML, SOAP,
WSDL, etc.
Created tickets and logged issues as needed for various support
departments.
Utilized SQL Queries to retrieve date from the data bases and use cross
analysis to map testing requirements and patient's information.
Knowledge of various integration design patterns such as SOA Design
Patterns and Principals.
Supported client's UAT testing, provided assistance in resolving the issues
related to several backend systems.
Responsibilities:
. Managed an offshore team of five highly motivated analysts, helped
train with new product's and version releases.
. Analyzing the CR's (Change Request), and preparing the test cases and
conducting internal and external reviews for any modifications.
. Worked closely with operational personnel to match technical
capabilities with the business requirements.
. Provided analytical support for administrative and clinical
application.
. Understanding of the EMR life cycles, and effectively delivering
expected assignments.
. Tested different parts of Web based EMR system like Patient record's,
Scheduling, Health Management configuration, Patients encounters, and
Diagnosis, Treatment Plan, send patient reminders and other various
functionality.
. Acted as a SME for Offshore team, involved in weekly online meetings
to discuss risk management and migration processes. Once reports were
carefully analyzed they were logged on Nfuse tracking system, and
results were saved in SharePoint for future reference.
. Proficient analyzing applications build in .Net, Java and C#.
. Gathered the required information for the project and setup the dates
for milestones.
. Collected and analyzed the Test Metrics and then submitted the reports
to the management.
. Setup daily meetings to discuss the status of the project and to
accelerate resolution for the blocking issues to meet the milestones.
. Worked closely with Product development and Higher Management to
implement the enhancements so they fit the Meaningful Use requirements
defined by government agencies.
. Designed and Implemented training materials for end Users highlighting
upgraded enhancements and new functionality
. Analyzing the Callout or Design document and creating manual and
automated test scripts according to project requirements
. Conducted cross browser compatibility testing with different browsers
and their versions. (Internet Explorer, Firefox, Chrome, Safari)
Project: - DPR (Digital Patient Record)
DPR response to Clinical View (Web Based Patient Administration tool)
. Retrieving data from Clinical View and Patient Accounting Database.
Mapped information such as Patient information, Guarantor information,
Insurance and Payer Information.
. Created PIF's (Program information file) for multiple version
releases. Enhancements would cover all of the FRD (functional
requirement document).
. Setup search criteria for DPR (Digital Patient Record).
. Use of IBM AS400 (System I) to manage time sheet, changes on PIF
status, adjust of library and used for creating defect tickets. Verify
data entered is mapped correctly with data retrieved from Clinical
view.
. Created, modified and tested multiple test scripts for versions 9.0,
9.1, 10.0
. Effectively tested all new Builds and conducted regression test when
merged with previous Builds
Project: - Implementation Associate.
Responsibilities:
. Responsible for implementation of the clinical software and training
end users.
. Perform a pre install for appropriate applications.
. Perform a pre Go live/ creating a basic introduction handbook for
first time users.
. Follow policy and procedures
. Perform a Go live for appropriate application.
. Mentor a new employee
. Performing WebEx training sessions for either client or employees.
AT&T Mobility (Cingular Wireless), Richardson, TX January
2006 to November 2008
Quality Assurance Analyst
Project: - CARE (Cingular) to Telegence (Ensemble/Amdocs/AT&T) Conversion
Responsibilities:
Cingular Wireless used CARE as their billing backend system, which
currently is being converted to Ensemble (Telegence/Amdocs), the billing
backend system used by AT&T.
. Mapped system requirements and would conduct daily meetings with team
to manage or create changes in the test cases.
. Enhancement Configuration of Navigational Profiles.
. CARE (Cingular) to Telegence (Ensemble/Amdocs/AT&T) functional
conversion.
. Effectively used AS400 to query Cingular legacy accounts to convert
them to AT&T
. Created requirement documents for Cingular Telephone Numbers (CTN) to
be properly mapped to Ensemble market by market.
. Created and executed QTP test cases in order to validate if Ensemble
(Telegence) can handle the migration.
. Analyzed Telegence server overall performance using JMeter and created
reports accordingly
. Submitted defect/showstopper tickets to assigned individual using
Bugzilla (Open Source)
. Created and modified existing VB Scripts to be run in QTP.
. Created and executed project work plans to meet changing needs and
requirements.
. Developed reports in Quality Center
. Used Selenium to generate Automation test cases, which were then
released using different languages.
. Presented workflow, tables and charts to higher management.
. Ensured project documents are complete and stored accordingly.
. Effectively convey messages in both written and verbal business
development discussions.
. Effectively communicated relevant project information to superiors.
. Delivered engaging, informative and well-organized presentations.
. Resolved and/or escalate issues in a timely fashion.
. Understand how to communicate difficult/sensitive information
tactfully
Project: - Common Services Interface (CSI)
Cingular Wireless has recently developed a new CSI billing system to
support its clients to provide a quality customer service. Common Service
Interface (CSI) is a middleware based on collection of defined web services
which provides the ability for multiple clients to place various requests
for running credit for new accounts, account creation, service activation,
order equipments, upgrading customer's accounts and contracts etc. CSI
consists of both Public Interactions and Private Interactions. Public
Interactions are exposed to clients and are used to send requests into CSI.
To perform all these request-response transactions CSI uses Extensible
Markup Language (XML) and Web Services Definition Language (WSDL)
. Extensive J2EE environment testing with SOAP messaging interacting
with the 3 tiers request and response.
. Reviewed Business Requirement and Software Specification Requirements
to achieve better understanding
. Developed test cases based upon the Functional Requirement Document.
. Executed test cases manually based on the data, to test the
functionality of the Application.
. Created and ran the automation scripts for daily performance, load,
and stress tests.
. Input the data into modified XML interfaces, and accessed the logs to
find the defects.
. Performed Sanity testing, Functional testing, Regression testing and
Integration testing for each application.
. Reported defects using JackTrack and ClearQuest. Verified fixes and
closed defects during regression and target testing.
. Gathered the required information for the project and setup the dates
for milestones.
. Collected and analyzed the Test Matrics and then submitted the reports
to the management.
. Provided support after the application was deployed in production.
Performed Production testing and resolved issues related to
environment and backend applications.
. Interacted with business analysts, designers and developers in
resolving the problems.
. Used SQL queries to retrieve data from tables and to perform back-end
testing.
. Supported client's UAT testing, provided assistance in resolving the
issues related to several backend systems.
Education: University of Texas at Dallas - Dallas, TX.
Management Information System (MIS)
Completion: December 2007
Contact this candidate