Customer Service High School
Resume:
AMBER WOODSON
***** **** **** ** *********, CA, *2503
*************@***.***
PROFILE
Energetic, highly motivated, and dependable person currently seeking a
position working within a progressive company. Solid communication and
leadership skills with a background in clerical work and customer service.
Type 40 WPM. Technically proficient in MS Windows XP (Word Perfect, MS
Word, and MS Outlook), Scanners, Internet browsers ( Internet Explorer and
Netscape), E-mail Program ( Outlook Express) and Search Engines (Yahoo, Ask
Jeeves, Google, etc).
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EDUCATION
Tracy High School, Cerritos, CA
High School Diploma 2004
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PROFESSIONAL EXPERIENCE
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CONNECT TELEVISION INC.
10/2008-2009
Dispatcher
* To receive and handle all service calls from the customers: to evaluate
the needs and to assign tasks for the technicians and to manage their
schedule;
* To coordinate activities related to service calls with customers and
technicians;
* To prepare the purchase orders for parts or external resources from our
suppliers;
* Opening and closing of service work orders;
* Follow-up after service calls to ensure the satisfaction of the customer;
* To produce daily reports/ratios of service calls.
Installation
* To coordinate all activities connected with the new orders: to evaluate
the need, to create the purchase orders and to coordinate delivery with the
customer;
* To coordinate deadlines with clients and to coordinate the reception of
material, the dispatch of technicians and the salesmen within the intended
deadlines;
* To produce daily management reports;
* To provide the follow-up needed after the technicians' call;
* To invoice completed work;
* To carry out customers' satisfaction surveys on a monthly basis.
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FEDEX EXPRESS
05/2007- 10/2008
Checker/Sorter
* Downloading, and up loading freight
* Building containers for Aircraft, and trucks
NEW IMAGE GLOBAL
12/2004-04/2007
Administrative Clerk/Customer service Rep.
* Set up and processed accounts for new and existing clients.
* Created memorandums and business proposals for potential clients.
* Set up appointments with potential new clients.
* Filing and updating clients files.
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NORM REEVES HONDA
03/2003-11/2004
Receptionist/ Customer service Rep.
* Responsible for phone inquires.
* Ensure high levels of customer service.
* Interface with executives and broker-dealers.
* Prepared and processed mail.
Contact this candidate