Customer Service Sales
Resume:
Nkruma K. Ellis
Manson, North Carolina *****
******.*****@*****.***
Objective: An Interesting position with a growing company. Academically
trained IT pre-graduate seeking entry level opportunity as a IT
professional.
Education: ITT-TECH MORRIVILLE
Morrisville, NC
Computer Network & Systems
06/09 to Present
Pursuing A.S. degree in Computer Networking Systems
GPA 3.18
Vance Granville Comm. College
Henderson, NC
Criminal Justice
2002 to 2004
Skill Set: Cell Extraction
Inmate Movement
08 Detention Legal Update
08 Resp & Ident of Medical Issues
08 Professionalism for Detention Officers
Microsoft Desktop Operating System
Microsoft XP Programming
Linux OS Installation
Managing Windows Server
Experience: Vance County Jail
Henderson, NC
Detention Officer
03/06 to 07/09
* Supervised and coordinated activities of corrections officers.
* Conducted roll call of officers and issued duty assignments.
* Observed conduct and behavior of inmates in order to prevent
disturbances and escapes.
* Inspected locks, window bars, grills, doors and gates for
tampering.
* Searched inmates and cells for contraband articles.
* Guarded and directed inmates during work assignments.
* Employed weapons and force to maintain discipline and order
among prisoners, if necessary.
* Prepared written reports concerning incidences of inmate
disturbances and injuries.
* Guarded prisoners in transit between jails, courtrooms,
prisons and other points.
Trade Mart
Henderson, NC
Cashier
03/05 to 10/05
* Provide customer service in self-service store.
* Aided customers in locating merchandise.
* Answered questions from and provided information to customers
about merchandise for sale.
* Obtained merchandise from stockroom when merchandise was not
on floor.
* Arranged stock on shelves and racks in sales area.
* Supervised 8 employees, scheduled work hours, resolved
conflicts, determained salaries.
* Marked and ticketed merchandise.
* Inventoried stock
Floyd B. McKissick Asst. Living Center
Norlina, NC
Certified Nursing Assistant/ Personal Care Aid
12/02 to 03/05
* Performed duties in care of patients in nursing home under
direction of nursing aid medical staff.
* Answered signal lights, bells and intercom system to
determine patients' needs.
* Bathed, dressed and undressed patients.
* Served and collected food trays and fed patients requiring
help.
* Transported patients, using wheelchair and wheeled cart and
assisted patients to walk.
Farmingdale Multiplex Cinemas
Farmingdale, NY
Cashier/ Customer Care
11/00 to 08/01
* Resolved customer complaints and requests for refunds,
exchanges and adjustments.
* Assisted customers to select and purchase specified
mrechandise.
* Kept records of services in progress.
White Castle
Massapiqua, NY
Cashier/ Food prep.
09/99 to 06/00
* Prepared and cooked foods requiring short preparation time.
* Read food order slips and received verbal instructions.
* Prepared and cooked food according to instructions.
* Prepared beverages.
* Cleaned work area and food preparation equipment.
References: Available upon request.
Contact this candidate