Administrative Assistant Customer Service
Resume:
Amanda W. Clark
Littleton, MA **460
************@*******.***
SKILLS
. Technology skills include: proficiency in Microsoft Word, Excel,
Outlook, and Access; past usage of PowerPoint, FrontPage, Lotus
Organizer, Quark, and ACT; basic personal photo editing with
Photoshop and similar products
. Fluent in French; some study of Spanish, German, Malagasy
. Type 59 words per minute
EXPERIENCE
Administrative Assistant
U.S. Census Bureau, Lowell Local Census Office, Tewksbury, MA
December 2009 to September 2010
. Provided administrative support Local Census Office Manager and 5
assistant managers in running the local office and local activities
related to the 2010 Census
. Answered phones and directed calls when necessary; respond to
questions/complaints from the public related to Census activities
. Monitored job performance of front-desk staff
. Assisted managers with correspondence, spreadsheets for tracking
data, and monitoring of emails
. Assisted in the management of various office functions required to
support field operations, including conducting training sessions
. Developed and maintained systems for tracking daily performance
numbers for Census operations
. Assisted in the management of payroll and personnel functions for 6
managers, tracking payroll documents and entering data into the Web
Time & Attendance online application to be processed
. Coordinated office events and schedule for use of meeting rooms
Research Department Coordinator
TheStreet.com, Boston, MA
September 2006 to June 2009
. Provided administrative support to Equity Research section of the
Ratings Department: vendor contact, greeted visitors, office supply
organization and ordering, etc.
. Coordinated production of stock ratings reports: scheduled report
production with overseas outsourcers; tracked completion of reports
and logged them into Access database; communicated with outsourcers
by email and phone regarding weekly schedule and technical problems
with report production; assigned outsourcer-written reports to in-
house editors and tracked completion of editorial process; assisted
with editing and publication of reports to both commercial site and
TheStreet.com flagship site as needed; screened and verified
outsourcer invoices as first step in payment process
. Modified existing department procedures to simplify and improve
report production process
. Served as primary consumer contact, answering customer phone calls
about ratings reports and routing calls as needed
. Wrote daily article about top-rated stocks for TheStreet.com
flagship site; regularly ranked among highest viewed articles on the
site
Administrative Assistant
Kennison Staffing, Boston, MA
August 2006 to September 2006; summers 2002, 2003
. Long-term temporary administrative assistant at commercial real
estate firm
. Assisted brokers with general administrative duties, correspondence,
phone calls, database maintenance, and creation of marketing
materials using a variety of computer applications; served as
receptionist back-up as needed
Work Study Assistant
Boston University, Office of Athletic Development, Boston, MA
Fall academic semester, 2001
. Assisted with maintenance of fundraising/donor database, mailings,
and general office work
Assistant Product Manager, Media Services Department
MediaMap, Watertown, MA
April 2000 to June 2001
. Customer support for users of the company's online tools and service
for journalists
. Researched and selected bulk marketing program used by entire
company; performed distribution of all bulk marketing emails for
both Media Services and Marketing
. Managing Editor of MediaWatch newsletter: editing, writing, content
development, list management, and distribution responsibilities for
e-newsletter
. Article writing for Liquid Media newsletter
. Formerly Media Support Specialist, working on the MediaMap Press
Network, working on site marketing efforts including telephone calls
and emails
Amanda W. Clark
Pg. 2
Executive Assistant to the Editor
Foreign Policy Magazine, Carnegie Endowment for International Peace,
Washington, DC
July 1997 - June 1999
. Composed business correspondence for the editor and managing editor
. Handled and directed high volume telephone traffic on main line and
editor's direct line
. Maintained editor's schedule, rolodex, and phone logs
. Assisted with planning process for meetings, luncheons, and
departmental social events
. Managed departmental supply stocks, reordered supplies internally
and from external vendors
. Assisted with accounting tasks and managed departmental petty cash
. Assisted as needed in editorial/production process by proofreading
magazine content, inputting changes to documents in Microsoft Word
and Quark, fact-checking, and performing picture searches on the
Internet
Intern (Commercial Assistance Office, Department of Photocure Resins
and Specialty Monomers)
Cray Valley Products, Paris, France
June - August, 1996
. Composed business correspondence in French and English
. Conversed with clients in French and English on phone and in person
. Placed all department sample orders via computerized inventory
system
. Covered for vacationing commercial assistant for two weeks: resolved
client problems, handled commercial orders
OTHER WORK EXPERIENCE
Teacher
Hingham Public Schools, Hingham, MA
September 2003 - June 2006
. 7th grade World Geography teacher at Hingham Middle School and 9th
grade World and US History teacher at Hingham High School
Teacher
West Junior High School, Brockton, MA
September 2002 - June 2003
. Taught 7th grade World Geography to 5 leveled classes in a very
diverse environment
Photo Lab Technician
CVS, Quincy, MA
February 2003 - August 2004
. Customer service and film processing in a busy one-hour photo lab
Volunteer/Teacher of English as a Second Language
Peace Corps, Madagascar
July 1999 - January 2000
. Taught 5th level (age range approximately 12 to 15 years old) in
Malagasy public school system
. Training included instruction in teaching techniques, Malagasy
language, and culture
EDUCATION
Master of Arts in Teaching (Social Studies Education)
Boston University, School of Education, Boston, MA
May 2002
Bachelor of Arts in International Studies
Johns Hopkins University, Baltimore, MD
May 1997
French Minor, Dean's List 1994-1996, 3.62 GPA
High School Diploma
Berkshire School, Sheffield, MA
May 1993, Valedictorian
HONORS
. Earthwatch Education Fellowship for scientific research in Kenya,
July 2006 (http://www.wonsonkenya.blogspot.com)
. Accepted to and attended Dar al Islam Teachers Institute on
Understanding and Teaching about Islam, July 2005
. Pi Lambda Theta, 2002
. Phi Beta Kappa Society, 1997
. Dean's list, Johns Hopkins University, 1994-1996
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