Customer Service Manager

Harold E. Rogers

Objective

A position in Warehouse Operations Management / Dispatcher with a large

interstate retailer or distributor.

Qualifications

Varied but accomplished background in operations, sales and customer

service excel in operations management:

Especially warehouse traffic management and distribution, experienced in

contracting and scheduling freight operations to save money and scheduling

freight operations, skilled in reorganizing operations, familiar with most

computer programs (Microsoft Access, Word, Excel, and Outlook etc &

familiar with OAG booklet and AS400, Transoft) TSA Certified

Work History

Oct 2009 - Towne Air, Elizabeth, NJ

Night Operation / Dispatcher

* Managing and supervising central warehouse operations, including traffic

management and distribution.

*Proven abilities in freight dispatching and routing, including

responsibility for import & export operations and fleet

Coordination, preparing airlines & freight forwarders documents.

*Skilled in customer service and telephone operations, handle customers

inquires and phone professional manner,

Rates services, safe forklift driving, order picking and extensive stock

inventory, perform loading & unloading

Of trucks on a daily basis, including outbound courier services (FedEx,

UPS, USPS, etc).

Jan 2005 - Oct 2009 Data Expediters Inc., Nutley, NJ

Night Operations Manager / Dispatcher

* Managing and supervising central warehouse operations, including traffic

management and distribution.

*Proven abilities in freight dispatching and routing, including

responsibility for import & export operations and fleet

Coordination, preparing airlines & freight forwarders documents.

*Skilled in customer service and telephone operations, handle customers

inquires and phone professional manner,

Rates services, safe forklift driving, order picking and extensive stock

inventory, perform loading & unloading

Of trucks on a daily basis, including outbound courier services (FedEx,

UPS, USPS, etc).

July 1999 - Dec 2004, Riom Air & Couriers, New York, NY

Dispatcher / Customer Service Manager

*Scheduling same day pick-up & delivery service for Fox Sport Net from

state to state and cities of camera equipment

Preparing airlines & cargo shipment documents computerize tracking,

extensive data entry.

*Skilled in customer service and telephone operations, rates services &

price quoting.

Education

1980-1984, Dewitt Clinton HS, Bronx, NY

1984, C.W. Post Campus, Brookville, NY

Visual & Music Performing Arts

140 Benchley Place

Bronx, NY 10475

Tel: 347-***-**** Cel: 646-***-****

**********@*********.***

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