Customer Service Quality Assurance
Resume:
RL Milligan Jr.
Elgin, TX 78621
Home Phone: 512-***-****
Work Phone: 512-***-****
****************@*****.***
Personal Statement : **Safety First**
Warehouse Logistics Material Handler with over 13 years of experience in written job
processes for Logistics and Warehouse Management. I have been recognized by my
fellow peers as well as by the customer, as an employee that guarantees complete
customer satifaction.
Highly motivated professional with a rather exceptional record for revisions of work
processess, that have been beneficial for the customer as well as for the employee. Thus
saving time and money on normal productional errors.
Work Experience :
Ryder Integrated Logistics/Applied Materials,
9700 U.S. 290 East Austin, TX 78724
Material Handler Supervisor/Lead
Jan. 4, 2004-July 9, 2009
Managed Warehouse and Receiving Staff. Prepared daily tasks for all Logistics Staff for
Warehouse and Receiving Dock. Consisting of preparing pick tickets, picking equipment
(RF Scan Gun), picking carts, packaging materials ( totes, tape, and sharpees). Managed
and trained all new incoming staff, preparing them for what is expected from the job as
well as what is expected from the Company. Provided all employees with proper
protection equipment (PPE), for all work areas in the warehouse and receiving dock.
Managed all incoming and outgoing materials for RTS material ( return to stock ),
unplans, priority material, IOT's (Hot material), DMR (damaged material), Global Stock
Purges, all foreign and domestic materials being shipped and received, and all exception
problems for material that was either not there or damaged.
.Member of the BSC (Building Safety Committee).
.Earned numerous certificates for Customer Service Satisfaction from Customer.
.Earned recognition from peers for exceptional Customer Awareness Needs.
.Earned an internal certificate for "Training the Trainer".
Randstad Staffing/Applied Materials,
9700 U.S. 290 East Austin, TX 78724
Material handler
Feb 18, 2003-Jan. 4, 2004
Managed all new priority materials going out to different vendors. Prepared shipping
department with proper manifest for shipping materials to proper destinations. Completed
my three month temporary employee tasks, and earned a full time Lead position with
Ryder Integrated Logistics.
West Valley Staffing/Applied Materials,
1000 Spectrum Drive Austin, TX 78753
Material Coordinator/Lead
June 11, 1998-Feb. 17, 2003
Earned a Lead position for all back order material needed for projects inside the clean
room work areas. Spent most of my career at Applied Global University (AGS),
preparing and training for all areas of the shipping, receiving, manufacturing, and
logistics departments. Earned numerous completed class hours and on the job training
certificates. Co-ordinated all pass downs and important work information to the on-
coming shifts on a daily basis.
Administrative Skills:
> MS Office 2000 Medisoft
> Microsoft Office Excel
> Microsoft Office Powerpoint
> Microsoft
> Office Access
> Email, Customer Service, Fax
> Oracle, SAP, Lotus Notes, Citrix, and Visual.
Volunteer Experience :
BSC (Building Safety Committee), Training the Trainer, Warehouse Safety, Global Stock
Purge, Mentoring youth and grown ups on Stress, diversity, and discrimination.
Certifications, Diplomas & Training :
HS Diploma, AGS(Applied Global University), Shipping, Receiving, FIFO (first in
first out), Stocking material, Putting away material, picking material, Oracle,
Citrix, K it Audit, Customer Service, Data Entry, Inventory Control, Cycle
Counting, Quality Assurance, Warehouse Management, Spread Sheets, Floor
Plan Management, CPR Certified, OSHA, & ISO Ceritified.
Additional Information :
I have worked for the same company ( Applied Materials) for the last 11-12
y rs. I am a very dedicated person to what I am tasked with, fast learner, and
100% efficient in completing what I start. And ready to showcase my experience
and skills for your organization.
Education:
High School Diploma-Class of '93
Phoenix Learning Center,
1002 N Avenue C Elgin, TX 78621
None Degree-Class of '97
Trinity Valley Community College
505 South Palestine Street Athens, TX 75751
Contact this candidate