Customer Service Manager

Robert Shea Hairston

**** ******** ***** • Nesbit, MS 38651 • Tel: 901-***-**** • ************@*****.***

OBJECTIVE

To obtain full time employment with a company where

I can utilize my skills in a fast paced production / manufacturing or distribution environment

while supporting my family.

Vice President of Operations / Production Manager

Cornerstone Graphics • Southaven, MS • 1995-2010

1. Operations Manager, responsible for general daily business operations of the entire company including

purchasing, budgeting, cost reduction, vendor relations, customer satisfaction and retention, new hires,

employee training and scheduling.

1. Production Manager, responsible for new system implementation of more efficient work flows pertaining to the

production processes and inventory management so that we could better serve our customers, meeting their

national distribution demands for quality products on a consistent basis.

1. Responsible for electronic and manual production tracking system implementation and work flows for entire operation

1. Printing Technical Specialists & Liaison to clients and customer service department

1. Director of Art and Internet Technologies

1. Electronic Data Management, File Preparation, Scanning, Archiving, Imaging

1. Responsible for all computer systems, server management, technical support, computer upgrades & repairs

on File Servers, Web Servers, RIPs, Desktops, Laptops, Printers and Peripherals.

1. E-mail Client Support Lead

1. Website Development

1. Web based client ordering system support

1. File Pre Flighting

1. Electronic File Repairs and technical training of other Graphic Artist on how to troubleshoot and make repairs

1. Responsible for File Preparation Instructions to clients and employees

Training artist on software and peripheral use.

1. Responsible for all Software Purchasing, Installation and Employee Training

1. Responsible for keeping up with ever changing technologies and applying new strategies for staying

competitive in the market place.

1. Equipment purchasing and upgrades

1. Estimating, responsible for estimating commercial, digital, and special printing projects

1. Key Account Customer Service and Sales, responsible for handling a few of the companies largest customers in

conjunction with the over site of several customer service reps

1. Assisting the sales department with new customer presentations and complex technical data.

1. Consulting with the Sales Department & Customers on technology and methods for better servicing individual

needs

1. Responsible for learning, understanding and training Senior Management, Accounting, Order Entry and

Customer Service on customer procurement policies and systems such as ARIBA.

Production

EXPERIENCE

EDUCATION

Penn State University, University Park, PA

School of Informational Sciences and Technology - IST

Computer Science / Webmaster Certification

State Technical Institute, Memphis, TN (now Southwest Tennessee Community College)

Accounting

Business Management

SPECIAL TRAINING / CERTIFICATES

Certified Professional Webmaster

Member of World Organization of Webmasters (WOW)

Certified Hewlett Packard Indigo Operator

Ariba Supplier Network

SKILLS

Proclivity to Solve Technical Problems, both Mechanical & Computerized

Accustomed to Multi-tasking, while staying focused and thorough

Internet Savvy

Mechanically Inclined

Extremely Fast Learner

Strong Leadership Skills

Proficient Software Knowledge

Proficient Computer, Server and RIP Knowledge

Proficient with Commercial Printers, Copiers, and other Peripherals

Analytical

SOFTWARE KNOWLEDGE

Professional Graphics Design and Publication Software

Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Acrobat

Macromedia Freehand

PageMaker

Quark

WebDesign / Editing Software and Computer Languages

Adobe Dreamweaver, Adobe Fireworks

HTML, CSS, Javascript, XML, cXML, Java, PHP

OS System Knowledge

Windows 3.1, Windows 98, Windows XP Professional, Windows 7,

Windows Server 2000, Windows Server 2003

Administrative and Clerical Software

Microsoft Office, Microsoft Word, Excel, Power Point, Publisher, Quickbooks, Internet Explorer, Firefox,

Safari, Thunderbird, Outlook, Eudora, Symantec Enterprise Solutions, LinkedIn, Open Office

REFERENCES

Tina Cliburn 901-***-****

Richard Cotton 901-***-****

Tom S. Hairston 901-***-****

Anne Thomas 901-***-****

Contact this candidate