Customer Service Electrical
Resume:
Jermaine House *
Jermaine House
Batesville, MS 38606
************@*****.***
P rofessional Summary
Dynamic leader proficient in a variety of specialized techniques utilizing practical
applications and essential functions installing, t roubleshooting, and repairing computer
hardware exceeding goals and expectations set forth in the scope of determined projects.
Skills
Programmable Logic Controller (PLC) Allen Bradley SLC 500, RS Logic
Run diagnostics on operating systems and make necessary repairs
(Soldering Skills) surface mount soldering of resistors, capacitors, and IC’s Chips
Reading of schematics and exceptional troubleshooting skills
(Programming) C and C++
(Networking) wireless, LAN, WAN, Mobile Networking
(Hardware) Hard drives, Optical drives, Keyboard, Computer data Storage, Motherboard, Lap
tops screens, and Hand held Scanners(Bluetooth). Installing Networking Cabling.
Systems analysis and testing of electrical circuitry including systems maintenance and
report preparation
Proficiency in automatic industrial controls and embedded systems with circuit design
Training and lab application utilizing standard equipment such as multimeters,
oscilloscopes, power supplies, signal generators, oscilloscopes, power supplies, signal
generators, and spectrum analyzers, cabling tools and test instruments dealing with system
simulation software
E mployment H istory
• Adecco Engineering & Technical(Genco ATC) – Memphis TN Technical Support
Technician---December 2014 to Present Responsible for utilizing the Network cabling and
wireless system to provide technical support when the computer system is not accurate with the
Networking cables and wireless system that’s connect to the test stations.
Jermaine House 2
• Event Operation Group – Oxford MS---Security Guard---June 2013 to Present
Security operations providing ticket accuracy and validation of paid entry to collegiate events in
an orderly fashion providing crowd control and the highest level of security measures.
• Apple One(FedEx Tech Connect) – Collierville TN--- Repair Technician Level 1--- August
2014 to December 2014 Responsible for the repair and troubleshooting of hand held blue tooth
S51 scanners utilizing training and skillset for optimal performance
• Dunlap & Kyle Tire Co -– Batesville MS---Warehouse/Loader---May 2007 to June 2014
Responsible for customer service ensuring order details accurately reflect invoice and purchase
orders. Data entry of said invoice items to ensure proper inventory and placement of merchandise
ordered with stock rotation. Loading of ordered items as purchase orders were approved and
mandated. Training of new team members on company standards and protocols to reflect the
highest customer satisfaction.
E ducation
ITT Technical Institute, Cordova, TN--- Bachelor Program for Computer and Electrical
Communications Engineering Technology---Anticipated Graduation of June 2015--- GPA 3.16
ITT Technical Institute, Cordova, TN---Associate Degree for Computer and Electrical
Engineering Technology Graduate September 2013---GPA 3.64
Accomplishments and Awards
2012- Perfect Attendance / Academic Honors
2013- Perfect Attendance / Academic Honors
2014- Perfect Attendance / Highest Academic Honors
Alpha Beta Kappa National Honor Society
P rofessional References
1. Lorenzo Rogers school teacher
B atesville Elementary School 662-***-**** **.*******@*****.***
2. Perry Bobo---supervisor
D unlap and Kyle Tire 662-***-**** ******@******.***
3. Dr. Louza---Master Inst ructor of Electrical engineering
I TT Technical Institute 901-***-**** ******@***-*********.***
Jermaine House 3
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