Customer Service Manager
Resume:
Theresa Nguyen
Light House Point, FL 33064
Cellular 727-***-****
******@********.**.***
CAREER OBJECTIVE
I'm seeking a long-term position where I can grow and contribute to the
company's growth.
SUMMARY OF EXPERIENCE
* Ability to effectively handle multiple priorities in a fast-paced work
environment and ability to be part of a team.
* Highly proficient with computer programs (SAP, JD Edwards, Word, Excel,
Access, AS400, QuickBooks, Oracle).
* Skilled at maintaining working relationships with internal and external
customers.
* Produce weekly payroll reporting, and processing of garnishments.
* Coordinate all traffic and documentation movement, interface with
clients, vendors, and agents via email, phone, and fax.
* Investigated customer complaints concerning invoices, shipping errors,
and damages.
* Monitor inventory levels by reviewing daily inventory receipts, reports,
and working without sourced fulfillment center to address and resolve
inventory discrepancies.
* Provided pricing information and quotes to customers.
* Maintained inventory level data using physical counts, supplier reports,
material usage reports and software tools in order to prepare for
anticipated demand or appropriately recommend cost-reducing inventory
level actions to management
ACCOMPLISHMENTS
* Established correct vendor master file and generated 1099 forms for eight
different companies in 2 months.
* Created spread sheets to keep track of product inventory (company did not
have inventory management software)
* Saved the company over $800k by negotiating new shipping contract with
Freight Forwarder.
Performed special projects and recovered over $1M in lost assets
PROFESSIONAL BACKGROUND
Key West Fresh, St. Petersburg, FL
Transportation/Office Manager, 2008-2010
Maintain software tracking of hours worked. Prepare Personnel Action forms
for vacation, sick time, etc. Balance and submit payroll and payroll
reports.
Responsible for all aspects of internal, domestic, and international
traffic and logistics control.
Responds to inquiries from customers or internal personnel as to the status
of orders pending receipt or shipping.
Maintain and set up new customer accounts, vendor accounts.
Maintained accurate records, initiated pay adjustments as needed,
reconciled daily invoice transactions and entered sales into main database.
* Process new hire applications, termination and status change
paperwork. Maintain personnel files.
Processed A/P, A/R, payroll, collection calls, cash receipts, invoicing,
credits, general ledger entries, and reconciliations.
Maintain expense reports; respond to customer and research account
discrepancies.
Control the reconciliation of inventory levels and value.
Newport International, St. Petersburg, FL
Transportation/Import Manager, 2005-2008
* Analyzed outbound/inbound orders and coordinated cost effective routing,
transportation, and documentation (Commercial Invoices, Packing Lists,
Certificate of Origin, and BOL.
* Negotiated all modes of freight contracts/rates as well as interfaced
with freight forwarders, customs brokers, and carriers.
Arranged shipping documentation, clearances, shipping mode, delivery,
tracking and notification.
Effective communication with customers, steamship lines, truckers, and
warehouses by email, phone, and fax, to provide information on available
services, shipping and cargo booking.
* Responsible for performing the administrative tasks involved in internal,
domestic, and international traffic and logistics control.
* Interfaced, directed, tracked, and reconciled transportation flow to and
from suppliers, contract manufacturers, and customers.
Siemens, Orlando, Florida
Accounts Payable Associate, 1999 - 2005
Provided customer service support, resolution of problem invoices, and
statement reconciliation.
* Prepare invoices and expense reports for payment, execute check runs and
prepare wire transfer request forms.
Prepared journal entries, coded invoices for proper accounting routing,
verified data and reconciled discrepancies.
* Reconciled vendor accounts, 1099 processing, check processing and other
assigned tasks.
* Assist as necessary with monthly closing.
* Maintain and update vendor master file as changes arise.
International Nutrition, Omaha, Nebraska
Export/Import Coordinator, 1988 - 1999
* Interact with vendors on re-orders, production scheduling, and the
releasing of materials.
* Prepared all export/import documentation, letters of credit, and payment
terms.
* Interface with clients, vendors, customers, and agents via email, phone
and face to face interations.
* Maintained inventory level data using physical counts, supplier reports,
material usage reports and software tools in order to prepare for
anticipated demand or appropriately recommend cost-reducing inventory
level actions to management.
* Book and order containers from Ocean/Air freight carriers or freight
forwarders.
* Assure that interaction regarding customs, air carriers, ocean carriers
and domestic carriers in coordinated to arrange for handling of product
from source to delivery.
* Respond to customer and/or agent inquires in a timely manner. Provide
timely shipment status updates to customers.
* Demonstrates ability to communicate effectively and professionally with
customers concerning any issues affecting their orders and delivery
expectations.
* Ensured smooth sales transactions; negotiated rate quotes and sales
contracts
EDUCATION
Finance/Accounting
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