Customer Service Sales

Whitney L Joseph 804-***-****

**** ***** ***** ******, ********, VA 23235 *******.********@*****.***

My objective is to gain knowledge and apply it in a creative way to

produce excellence sales results and profits and make improvement to the

sales to optimize employee's performances and customer experience

Skills

Collections Microsoft Works

47 WPM Latitude

Customer Service Microsoft Outlook

Sales Call center

Prophit(Capital One System) Internet Explorer

Cash Register

Professional Experience

Adecco Staffing

Mondial Assistance Richmond, Va

06/2010-Present

Call Center Bankcard Associate

.Assisting customers with benefits on Visa and Mastercard credit cards

.Initiating claims for damaged rental vehicles and lost or stolen personal

Belongings purchased with credit card

. Taking inbound phone calls

. Answering customers questions and addressing their concerns

Nationwide Insurance Richmond, Va

01/2010-06/2010

Clerical/ Data Entry

. Call on cancelled and past due policies

. Enter customer data and note into system

. Answer incoming phone calls

. Prepare Mailings

Capital One, Richmond,Va

08/2008- Present

Risk Specialist

Making outbound calls

Setup payments on default accounts

Answering customers questions and concerns

Taking inbound calls

Recovering funds

Stein Mart, Richmond, VA

11/2007- 08/2008

Customer Service Associate

Answering customers questions and concerns about a product

Restocking sales floor

Assisting customers with and making purchases

JcPenny's, Richmond, Va

10/2005-08/2007

Customer Service Associate

Answering customers questions and concerns about a product

Restocking sales floor

Assisting customers with items and making purchases

Education

Bryant &Stratton, Richmond,Va

Medical assisting

05/2009-Present

Virginia Commonwealth University Richmond,Va

Biology

08/2005-05/2008

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