Customer Service Administrative Assistant

Lisa Hamilton

**** ****** **.

Concord, NC *****

704-***-****

E-mail: ****@*********.***

Professional Objective

To obtain a position in Call Center/Customer Service.

Highlights of Qualifications

• Proactive ability to solve problems

• Committed to efficiently and effectively

perform tasks

• Enthusiastic about job performance

• Strong computer and internet skills

• Versatile team player and individual contributor

Work Experience

Call Center Agent

02/09-Present IQOR, Inc. Charlotte, NC

• Provide accurate, up to date information regarding customer

accounts (Peoples Natural Gas)

• Identify and resolve issues pertaining to billing/collections

• Support business goals, quality, standards, procedures,

and policies

• Complete payment transactions online

Volunteer Services Assistant Manager

04/08-01/09 Discovery Place, Inc. Charlotte, NC

• Trained volunteers on tasks and duties needed for daily museum

operations

• Performed administrative duties using Microsoft Word and Excel

programs, as well as the internet and maintained volunteer records

• Balanced volunteer workload and monitored performance

Administrative Assistant

09/04-05/05 Johnson & Wales University Charlotte, NC

• Assisted the University’s President, Dean, staff, and students with several

tasks

• Formed positive relationships with peers, and professors/instructors

• Answered several daily phone calls, and directed calls to appropriate staff

members

Education

Johnson & Wales University Charlotte, NC

Bachelor of Science in Marketing Degree, 05/08

Concentration: Advertising

Honors, Associations, and Activities

• Delta Epsilon Chi, 09/04-05/08

• DECA Scholarship, 09/04-05/08

References Available Upon Request

Contact this candidate