Customer Service Marketing

OBJECTIVE: To obtain a challenging entry level position with a Marketing/

Media Agency

EDUCATION Montclair State University - School of Business

Upper Montclair, NJ

Bachelor of Science in Business Administration: Concentration Marketing,

RELATED COURSES January 2010, GPA 3.3

Introduction to Marketing * Consumer Behavior * Marketing Research *

Marketing Strategies and Implementation * Advertising Theory and

Technique * Strategic Management

EXPERIENCE TravelAdvocates

Hoboken, NJ

05/09-12/09 Marketing and Sales Coordinator / Intern

Generated and managed new and existing clients

Created Marketing and Advertising Materials for

Major Conferences as well as direct mailings to

consumers

Assisted President of Company with day to day

operations

Generated Advertising materials to increase East Brunswick, NJ

company/ brand recognition

Gap Inc. (Old Navy)

Cash Handler/ Customer Experience Associate

05/07-Present Perform morning cash office and distribution of sales day money within a

designated timeframe

Help customers through their shopping experience and process their

purchase

Conduct register training classes as needed for newly hired and existing

associates

Handle Customer Service inquires and maintain customer relations

Maintain an appropriate and effective level of communication between

Customers, Customer Service Manager, and the Store Associates

Supervise Cash Registers and Front End.

LEADERSHIP Montclair State University Residential Village Hall Council

Vice President and University Liaison, September 2008-December 2009

Managed all Village Hall Council educational programming

Developed student programs to raise University and social awareness

Coordinated educational programs during the fall and spring semesters

Coordinated educational programs with Residential Directors and Faculty

Epsilon Delta Epsilon: National Honors Marketing Fraternity

Active Member, December 2008-Present

Coordinated and hosted Business School events and programs for the

University

Corresponded with other organizations to create, Business Etiquette

Luncheon

Assisted in various programs to raise money for donations to charities

as well as future programming

Sigma Alpha Lambda: National Honors and Leadership Fraternity

Active Member, September 2007- present

Assisted in Educational programming in leadership

Encompassed a variety of activities per program pertaining to various

business topics

Quickly and efficiently communicated with University faculty

SKILLS Computer Literate- MS Office Suite/ SPSS, Typing to 60 WPM, Office

Machines, Multi-tasking, Customer Service

References/ Transcripts Available By Request

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