Quality Control Sales Representative

W. Lance Archer

**** ****** *****

Carmel, IN ***33

317-***-**** ******@*********.***

SUMMARY

A leader and decision maker with over 25 years of proven success in a

variety of diverse, highly technical positions. Strengths include customer

focus, relationship building, problem solving, multitasking, learning and

operating highly complex systems, fostering teamwork, evaluating problems

and making correct decisions under stressful conditions. Demonstrated

ability to analyze a business environment, collect data, build a strong

working relationship with customers and team members, choose the best

course of action, and implement in a timely manner. Focused on exceeding

business and customer expectations through innovative thinking, building

trust, attention to detail, and a strong work ethic.

PROFESSIONAL EXPERIENCE

COMAIR DELTA CONNECTION AIRLINES, Erlanger, KY 1993 - 2009

Airline Captain

Ultimate decision maker responsible for the safety, security, on-time

performance and customer satisfaction of passenger service flights.

. Enhanced safety by adhering to standard operating procedures,

continuously learning, fostering teamwork with crewmembers and other

company employees, and being prepared to deal with ever-changing flight

environments.

. Improved customer experience and demonstrated leadership during flight

delays or cancellations by effectively communicating with company,

crewmembers, and passengers.

Pilot Trainee

Successfully completed the training requirements and flying experience

required to become an airline pilot. Performed well above the standard on

written and practical (flying) tests.

DUPONT COMPANY, Wilmington, DE 1981 - 1992

Sales Representative, Customer Support Manager, Product Team Leader,

Production Supervisor, Manufacturing Engineer,

Successfully held various sales, customer support, project management,

safety management, supervisory, and engineering positions in DuPont's

Medical Products Businesses (centrifuges, dialysis equipment, and blood

chemistry analyzers).

. Sold centrifuges and radiological research chemicals to medical

researchers in a multi-state territory. Exceeded $2 million sales goal by

eight percent. Developed strong, positive, long term relationships with

diverse customers.

. Continuously improved customer experience for Continuous Ambulatory

Peritoneal Dialysis business by analyzing failure mode data and working

with customers and engineering and production teams to eliminate product

deficiencies.

. Coordinated the Product Development Team of scientific, clinical trial,

and market development personnel during new product development process.

. Led process improvement initiative involving engineering, technical,

production, and quality control personnel in the FDA regulated Blood

Chemistry Analysis business resulting in improved quality and decreased

production costs.

. Designed medical instrumentation components and systems and provided

daily engineering support for medical product production line leading to

cost savings and product improvement.

SPECIAL RECOGNITION / AWARDS

. Acknowledged by company president for providing great service to a

customer during a flight.

. Participated on a management team, which lead the organization in

achieving ISO 9000 certification for a production facility.

. Redesigned a mechanical subassembly to greatly improve overall product

reliability.

. Developed and implemented a quality improvement program that retrained a

quality control group and incorporated the employees into a production

group.

EDUCATION

BS, Biomedical Engineering, Purdue University, West Lafayette, IN

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