Customer Service Manager

JOSE ANTHONY CONCEPCION

*** ***** ****** ***. ** . Palisades Park, NJ 07650

Cell: 347-***-****

Email: ********@*****.***

SUMMARY

Bilingual, motivated, and forthright professional with broad experience in

accounts receivable, customer service, independent judgment, and

initiative. Demonstrated expertise in financial management functions as

well as a proven success managing administrative responsibilities.

Exhibited excellent ability to build cooperative, professional

relationships with clients, staff, and administration.

AREAS OF EXPERTISE

. Business Administration . Customer Service . Policy

& Procedure

. Accounting . Relationship Management .

Billing

. Database Management . Accounts Payable/Receivable . Credit

. Client Relations . Collections

PROFESSIONAL EXPERIENCE

Vendome Group, LLC - New York, NY

Accounts Receivable Manager (June 2008-Present)

Leading publisher of magazines, books, and websites for commercial and

residential real estate professionals, their attorneys, healthcare

providers, and related businesses.

. Reduced accounts receivable 30% through client collaboration to

collect on delinquent accounts; work closely with IT department in the

reconstruction of MSG in order to utilize effective collections and

billing

. Generate various reports including tracking AR for webinars,

conferences, and advertising; negotiate contracts for third party

collection agencies with regards to past-due collections

. Orchestrate policy and procedure related to record structures,

billing, and customer communications

GFI Group Inc. - New York, NY

Accounts Receivable Analyst (February 2008-April 2008)

Provides wholesale brokerage, electronic execution, and trading support

products providing service to institutional clients for a range of fixed

income, equity, commodity, and financial products.

. Reduced DSO from 222 to 120 days while recovering $1.2 million in

receivables over 90 days through client contact

. Settled billing on delinquent accounts and secured payments for open

balances while amending trade for brokers; sustained relationships

with top-tiered domestic and international financial institutions and

processed invoices for trading desks

Moody's Investor Services - Structured Finance (Assignment) - New York, NY

Accounts Receivable Manager (October 2007-January 2008)

A widely utilized source for credit ratings, research, and risk analysis.

. Demonstrated excellent interpersonal collaboration and problem solving

skills with strong project-goal orientation to manage issues and

disputes

. Facilitated payment collection and invoice corrections while

emphasizing investigation and solicitation for outstanding invoices

JOSE ANTHONY CONCEPCION

Cell: 347-***-****

Email: ********@*****.***

(PROFESSIONAL EXPERIENCE CONT

AM New York Newspaper, Tribune - New York, New York

Assistant Business Manager (October 2004-September 2007)

. Valued team member supporting senior management through the operations

of accounts payable, accounts receivable, reconciliation, credit

application, and A/R journal entries averaging $1.8 million

. Tabulated and assessed commissions and expenses for over 30 sales

representatives and retained the Base View accounting system while

creating progress reports

Credit Manager (December 2003-October 2004)

. Planned, implemented, and executed strategic policy and procedure for

a multitude of departments and issued credit limits as well as credit

and debit memos

. Spearheaded cash applications and deposits and governed billing;

assessed credit risk

. Demonstrated an excellent ability to resolve a wide range of client,

staff, and departmental issues applying diplomacy, empathy, and

assertiveness

Earl G. Graves, Ltd. - New York, NY

Credit/Collections Analyst (January 2001-December 2003)

Publisher of Black Enterprise business magazine.

. Reconfigured credit, collections, and billing departments through

procedure initiation while communicating with counsel and collection

agencies

. Utilized strong project management and mentoring skills with a

continuous drive to improve operations; checked credit histories and

surveyed payments

. Distributed credit limits and adjustments and negotiated payment plans

with last resort accounts resulting in thousands of dollars saved on

legal and collection fees

The CIT Group - New York, NY

Senior Collector/Recovery Specialist (March 1995-October 2001)

Provides business loans, financial services, and financing solutions

worldwide.

. Managed domestic and international portfolios of up to $20 million

while building key client relationships; oversaw the collection cue of

$200 million

. Showed a positive reputation for versatility and ability to wear many

hats as well as a talent for prioritizing high level objectives

EDUCATION & CERTIFICATION

New York Institute of Credit - New York, NY

Certificate of Accounting

Concentration: Accounting & Principals of Commercial Credit

2002

SKILLS

. Fluent in Spanish . Windows . Macintosh . Microsoft Word . People Soft .

Harris Base View . MSGL . Symantec Act! . Dunn & Bradstreet Software .

Microsoft Excel . Lotus 1-2-3 . Lotus Notes . Microsoft Outlook . Microsoft

Entourage .

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