Customer Service High School

ANGELA E. HALL

**** *. ****** *****

AURORA, CO *0018

303-***-****

_____________________________________________________________________________________

SUMMARY

In-depth experience in the consumer financial industry as a Customer Service Specialist.

Strengths and skills in: * Problem Solving * Verbal and Communication skills

* Time Management * Analytical Skills

* Organization

PROFESSIONAL EXPERIENCE

Holden Marketing/Denver,CO 10/2008-05/2009

Customer Service Rep.

Answering incoming calls from customers needing to set up a claim for home buyers warranty.

Inputting customer’s information into the system and setting up claim.

E-mailing appropriate departments with any questions or concerns.

Dispatching Contractor to service claim.

Pendum/Denver, CO 01/2008-09/2008

Dispatch

Answering incoming calls from commercial clients needing service on ATM Machine.

Inputting information into the system and setting up service claim.

Dispatching Service Tech.

Answering incoming calls from Service Tech. and typing verbatim what was done on the service call.

Royal Pinnacle Mortgage Corp./Aurora, CO 09/2004-12/2007

Loan Processor

Originated new loans, purchases, refinances, home equity loans and lines of credit.

Processed loans, making sure all conditions were met.

Reviewed closing figures with customers.

Tyco Fire& Security/ADT/Aurora, CO 07/1997-09/2004

Dispatch, Customer Service, Retention and Collections

Negotiated new contracts, reinstated cancelled contracts, worked out payment arrangements

for accounts over 60-days past due, processed phone payments, and removed accounts from

credit bureau.

Successfully reinstated contracts for unsatisfied customers who were disappointed with service.

Resolved customer problems and turned dissatisfied customers into satisfied customers.

EDUCATION

Diploma-Jackson High School, Jackson MI

Certificate- Picken’s Tech., Aurora, CO

Certificate- Concorde Career College., Aurora CO

Contact this candidate