Customer Service System
Resume:
#***
Arlington, TX *****
****.*****@*****.***
Alan Jantz
[pic]
Summary of Qualifications:
-Over 10 years of experience in the telecommunications industry
-Extensive knowledge of voice and data networking cabling and
phone/voicemail systems
-Excellent problem solver with strong troubleshooting experience
-Ability to multi-task
-Strong customer service and people skills
- Voice and Data Network Cabling
- Phone systems
o NEC IPK and IPK II
o NEC Elite 192
o NEC Elite 48
o NEC 2000 IPS
o NEC 2000 IVS
o NEC 2000 IVS II
- Voicemail systems
o VMS
o VMPX
o 30
o AVST
- Valcom Paging System
Relevant Experience:
Mercury Communication Services, Inc.
Service Technician June 1996 -January 2009
- Installation of NEC Phone systems both large and small
- Adds, moves, changes.
- Voice and data cabling.
o Dressing backboards
o Prepping for installation
o Dropping jacks
o Labeling of backboard
o Labeling and testing of network cables
- Pre-installation of phone systems.
o Mounting backboards
o Designing backboards
o 66-block wall mounts
o Network patch panels
o Ladder Racks
o 19-inch racks
- Service
o Troubleshooting of phone system issues
o Determining if issues were inside the phone system or outside
the phone system
o Replacing parts
o Testing voice and data network cables
o Testing for PRI or T1 problems
o Liaison between providers and customers
o Reporting issues to providers
- Customer Service
o Handling any and all questions, comments and concerns regarding
phone system and voice mail systems
- Customer Maintenance
o Calling customers to follow up on any issues they may have had
o Contacting customers regarding their questions and concerns and
verifying they were satisfied with the work that was being done
Certifications
NEC IPK and IPK II
Elite 192
Elite 48
Valcom Paging System
Contact this candidate